Plugging in phone to pc messes up my files

[ToshikiKai]

One day i wanted to copy a movie from my pc to my phone so i grabbed my usb wire that i use to charge everyday and when i plugged it in, it works fine. But as soon as i plugged it out, safely of course, some of the icons on the home page went away, my music files stopped detecting and i have to clear the data on the app to detect the song everytime i plug it in. Please help

 

[webworkings]

Try turning off the phone and then starting it again in "Safe Mode" and see if this helps resolve the issue. If you can do things fine in "Safe Mode" then the file you put on the phone probably has more in it than just the video. Sadly that happens often.

If this is the case, you would have to remove the file from the phone and then restart the phone. This should then take it out of "Safe Mode". Now if the problems persist, I would suggest backing up all your personal data (videos, music, contacts, photos, etc.,) to a computer and then do a "Hard Reset" on the phone and start fresh.

To get into "Safe Mode" please do the following.

1. First turn off the phone.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable it, simply repeat the steps above, and you should see "Safe Mode: OFF" rather than on.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinstert the SD card.

 

[ToshikiKai]

Thanks man! The safe mode actually worked for me. Luckily i backed all of my songs and pictures before doing that.

 

[webworkings]

Great! Glad it worked out.