Problem with AMD HD8870M on Samsung Laptop Series 7

Oct 26, 2018
3
0
10
0
Hello everyone!

So I have a problem with my dedicated AMD graphic card on my Samsung Laptop (specs and model down below). I'm running windows 10 (tried to downgrade to win 8, the original system, but it didn't change anything) and while running more GPU intensive games or processes in general, that process would freeze. Thought at first it might be a RAM problem, but it wasn't (I changed it). It's 100% the graphic cards fault.
I recently noticed that if I install the drivers from 2015 (so the basic, old ones) the games wont freeze, but of course with such unuptdated drivers the performance of the graphic card isn't really good. (with new graphic drivers, as suggested by amd software, the games run smoothly on high settings, but after a while they crash) I already tried to uninstall amd software and reinstall drivers plenty of times.. Has anyone any suggestions?

SPECS (with old drivers):

GENERAL:

Operating System
Windows 10 Home 64-bit

CPU
Intel Core i7 3630QM @ 2.40GHz 53 °C
Ivy Bridge 22nm Technology

RAM
12,0GB Dual-Channel DDR3 (11-11-11-28)

Motherboard
SAMSUNG ELECTRONICS CO. LTD. NP770Z7E-S02IT (CPU Socket - U3E1)

Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel HD Graphics 4000 (Samsung)
2048MB ATI AMD Radeon HD 8800M Series (Samsung)
CrossFire Disabled

Storage
698GB Hitachi HTS727575A9E364 (SATA ) 32 °C

Optical Drives
MATSHITA DVD-RAM UJ8A7AS

Audio
Realtek High Definition Audio



GRAPHICS:

Monitor
Name Generic PnP Monitor on Intel HD Graphics 4000
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0

Intel HD Graphics 4000
Manufacturer Intel
Model HD Graphics 4000
Device ID 8086-0166
Revision A
Subvendor Samsung (144D)
Current Performance Level Level 0
Current GPU Clock 349 MHz
Driver version 10.18.10.4276
Count of performance levels : 2
Level 1 - "Perf Level 0"
GPU Clock 350 MHz
Level 2 - "Perf Level 1"
GPU Clock 350 MHz

ATI AMD Radeon HD 8800M Series
Manufacturer ATI
Model AMD Radeon HD 8800M Series
Device ID 1002-6821
Subvendor Samsung (144D)
Current Performance Level Level 0
Current GPU Clock 0 MHz
GPU Clock 300,0 (775,0) MHz
Driver version 15.200.1055.0
Memory Type GDDR5
Memory 2048 MB
Bandwidth 72,0 GB/s
Count of performance levels : 2
Level 1 - "Perf Level 0"
GPU Clock 300 MHz
Shader Clock 150 MHz
Level 2 - "Perf Level 1"
GPU Clock 775 MHz
Shader Clock 1125 MHz
 
Oct 26, 2018
3
0
10
0
MERGED QUESTION
Question from alessandro.pighetti : "Problem with AMD HD8870M on Samsung Laptop Series 7"

Hello everyone!

So I have a problem with my dedicated AMD graphic card on my Samsung Laptop (specs and model down below). I'm running windows 10 (tried to downgrade to win 8, the original system, but it didn't change anything) and while running more GPU intensive games or processes in general, that process would freeze. Thought at first it might be a RAM problem, but it wasn't (I changed it). It's 100% the graphic cards fault.
I recently noticed that if I install the drivers from 2015 (so the basic, old ones) the games wont freeze, but of course with such unuptdated drivers the performance of the graphic card isn't really good. (with new graphic drivers, as suggested by amd software, the games run smoothly on high settings, but after a while they crash) I already tried to uninstall amd software and reinstall drivers plenty of times.. Has anyone any suggestions?

SPECS (with old drivers):

GENERAL:

Operating System
Windows 10 Home 64-bit

CPU
Intel Core i7 3630QM @ 2.40GHz 53 °C
Ivy Bridge 22nm Technology

RAM
12,0GB Dual-Channel DDR3 (11-11-11-28)

Motherboard
SAMSUNG ELECTRONICS CO. LTD. NP770Z7E-S02IT (CPU Socket - U3E1)

Graphics
Generic PnP Monitor (1920x1080@60Hz)
Intel HD Graphics 4000 (Samsung)
2048MB ATI AMD Radeon HD 8800M Series (Samsung)
CrossFire Disabled

Storage
698GB Hitachi HTS727575A9E364 (SATA ) 32 °C

Optical Drives
MATSHITA DVD-RAM UJ8A7AS

Audio
Realtek High Definition Audio



GRAPHICS:

Monitor
Name Generic PnP Monitor on Intel HD Graphics 4000
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
Device \\.\DISPLAY1\Monitor0

Intel HD Graphics 4000
Manufacturer Intel
Model HD Graphics 4000
Device ID 8086-0166
Revision A
Subvendor Samsung (144D)
Current Performance Level Level 0
Current GPU Clock 349 MHz
Driver version 10.18.10.4276
Count of performance levels : 2
Level 1 - "Perf Level 0"
GPU Clock 350 MHz
Level 2 - "Perf Level 1"
GPU Clock 350 MHz

ATI AMD Radeon HD 8800M Series
Manufacturer ATI
Model AMD Radeon HD 8800M Series
Device ID 1002-6821
Subvendor Samsung (144D)
Current Performance Level Level 0
Current GPU Clock 0 MHz
GPU Clock 300,0 (775,0) MHz
Driver version 15.200.1055.0
Memory Type GDDR5
Memory 2048 MB
Bandwidth 72,0 GB/s
Count of performance levels : 2
Level 1 - "Perf Level 0"
GPU Clock 300 MHz
Shader Clock 150 MHz
Level 2 - "Perf Level 1"
GPU Clock 775 MHz
Shader Clock 1125 MHz
 
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