Question forum for digital camcorders

[1believingheart]

Dear Tom, and anyone else out there who can help me! For years I have used a Canon ZR 850
digital camcorder. I have had no problems with importing the video to my computer. This camera
uses a firewire - not a USB cable. I unplugged the firewire from the back of my computer to see
if I could use it with another computer - I couldn't. So I plugged it back in (not sure which of the
3 plugs I unplugged it from - but they are all the same I believe), and since plugging it back in,(I have
tried all 3 of the plugs)
I cannot get my computer (windows vista) to recognize the camera. I have tried everything, even
buying a new firewire. I have video I desperately need to transfer and edit for something I was
hired to video - can anyone help me understand why it doesn't work and what I could do to
get it working again. I am DESPERATE!!!!!

 

[Ubrales]

Welcome to Tom's Hardware Forums!

In Control Panel, go to Device Manager. Disable (not uninstall) the firewire. Then re-start the computer.

Windows will 'Find' the firewire and enable it.

 

[1believingheart]

Dear Ubrales - thanks for your answer and I did this, however it has not changed anything -
it still will not recognize the firewire and camcorder. Any other suggestions?

 

[Ubrales]

Dear Ubrales - thanks for your answer and I did this, however it has not changed anything -
it still will not recognize the firewire and camcorder. Any other suggestions?

Use the CD that came with the camcorder. Install the driver; update the driver if necessary.

If you do not have a CD, then go to: http/usa.canon.com/cusa/support/consumer/camcorders/minidv_camcorders/zr850
Download and install the driver. Restart the computer.