Razer Kraken 7.1 Significant Problem

[craigged]

When I use my Razer Kraken 7.1 Chromas to listen to music, videos etc they are completely fine, however when I try to use any kind of VOIP software to speak to someone, they disconnect and reconnect every 2 seconds as if I'm pulling and pushing them out of the USB socket.

Things I've tried: Reinstalling Razer Synapse
Forgetting the device and reinstalling
Using different USB ports (2.0 and 3.0)
Restarting my computer multiple times

If anyone could give me some help, i don't expect my headphones to break after I've spent £80 on them and they are fairly new, thanks.

Note: I am on Windows 10. I have already contacted Razer support and have already changed audio frequency.

 

[craigged]

SOLVED: Turns out there was a bent wire that was stopping power getting through, so if yours are doing the same as mine were, straighten out your wire.