Reopen Thread [Urgent] Notebook issue Windows won't load (Sorry)

Akyumi Shirakawa

Estimable
Feb 4, 2015
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Hello, I have been trying to work on this notebook for a few days. Long story short I lent this acer notebook to someone in my family and all of a sudden it had virus/malware and such. I thought about reformatting to the harddrive to just get rid of everything. However, I can't seem to do that. I don't even have the recovery disc for the notebook. It doesn't seem to allow me to read any disc during bios screen when I try to use any other ISO. At this point my notebook will turn on up until it gets to the windows logo marker. After that the screen is blank with the cursor (which I can still move) in limbo. Is my notebook gone for good? lol

Edit: Computer Specs Acer Aspire AS5742-6580 Notebook Intel Core i3 370M (2.40GHz) 6GB Memory 500GB HDD Intel HD Graphics 15.6" Windows 7 Home Premium 64-Bit

Edit2: Sorry I accidently click solved on my last thread but couldn't undo it.
http://www.tomshardware.com/answers/id-2523385/urgent-notebook-issue-windows-load.html#15223898
 
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