ReplayTV 5040 won't connect to Replay Service

[Eonprez]

Note: this replay unit was given to my wife and I as a gift...who received the unit as a gift from a family member. The unit has a lifetime subscription activation.

So here's the problem... out of nowhere, the replay unit stopped listing channel guide information. All the channels were listed, but no programs were listed.

It's been like this for almost a week. Things I've done to try and resolve it.

Action: Resetting the replay unit by pressing and holding the power button until it reboots...also did a hard reboot from the surge protector while unit was powered on. Then went back to setup menu to try and connect to replay Service to download channel guide information.

Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
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Action: Going to the setup menu and choosing connect to replay service...

Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
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Action: Manually changing the network and IP settings to:
IP: 192.168.0.1 (also changed last digit to 100,101,102,103) tried this with Gateway and DNS1 not changed, and changed to same number as IP address.
Netmask: 255.255.255.0
Gateway: 192.168.0.1
DNS1: 192.168.0.1

Result: "Your ReplayTV got an invalid response from your name sever" when I go to "Details" screen I see Gateway and DNS1 both say "not reachable". The IP address on the details screen says "192.168.0.101".
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Action: From the "2-4-3 > Zones menu I've cleared channel guide information, and tried to go to Net Connect.

Result: "There was a problem connecting to the ReplayTV Service. Your replay TV will try again later"
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Action: From the "2-4-3 > Zones menu I've tried checking for software updates.

Result: lower third screen says checking for updates, then the lower third screen just disappears. It doesn't say connection problem... it just goes away.

I'm really getting frustrated with this. Can anyone offer any suggestions or solutions that would get my replay working again?

Thanks!

 

[Eonprez]

OK... just figured out my problem. Looked at the back of the unit and noticed the Ethernet cable was not plugged in. We had the Comcast guy come out to look at our service and he unwired everything and I guess he missed connecting the replay unit back in. Here's the thing though. Because the Replay unit downloads days of program scheduling in advance, we didn't notice the problem until the stored data ran out. So... I plugged in the cable and viola! back in service. Regardless... this forum is an excellent place to find answers.

 

[Cazalan]

One time I got a tech support call and the person said the green light on their box wouldn't turn on. They kept pushing the power button and nothing would happen. No fan spin up or beeps.

So I say unplug the power cable and plug it back in.

"The power is already unplugged, do I just plug it in?"

DOH!