Hello everyone. New member here...
I received a laptop from my company for my son, they were generous to give to me.
I am trying to reset Windows10 to factory settings, and it's stuck in a loop. I have it connected to my wifi network, no problem. After the "Hi There" screen (country, language, time zone), I click on NEXT and it goes into a loop, with the spinning dots then right back to this screen. I can't seem to figure out how to get it out of that loop.
I created a Windows10 USB installer, but I can't get it to actually BOOT to that stick, since I can't get it out of the process.
Can anyone provide any ideas? Thank you so much for your help!
Dell Inspiron is all i know...mfg in Nov 2016, i7-7500, 256GB SSD, 8GB RAM if it matters.
I received a laptop from my company for my son, they were generous to give to me.
I am trying to reset Windows10 to factory settings, and it's stuck in a loop. I have it connected to my wifi network, no problem. After the "Hi There" screen (country, language, time zone), I click on NEXT and it goes into a loop, with the spinning dots then right back to this screen. I can't seem to figure out how to get it out of that loop.
I created a Windows10 USB installer, but I can't get it to actually BOOT to that stick, since I can't get it out of the process.
Can anyone provide any ideas? Thank you so much for your help!
Dell Inspiron is all i know...mfg in Nov 2016, i7-7500, 256GB SSD, 8GB RAM if it matters.