Samsung 700z5a laptop shutdown random

Aug 13, 2018
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hi my laptop is samsung NP700Z5A after i change windows (win7) to win 8 and after that to win 10 its turn off randomly and i dont know what's the problem!

what i did ?
1- clean dust on motherboard
2- flash bios (downgrade and upgrade)
3 - check temperature its normal
4 - run Ubuntu live in USB and laptop don't shutting down random everything ok
5 - disable drivers , even graphic driver
6 - check event viewer log :
Critical Kernel-Power 41 (63)
return BugcheckCode 0

my laptop suppurt uefi and i use bios . can be for that?!

specs :
-4GB internal Ram + 8 GB so-dimm
-Processor Intel(R) Core(TM) i7-2675QM CPU @ 2.20GHz, 2201 Mhz, 4 Core(s), 4 Logical Processor(s)
-500 GB hard
-AMD Radeon 6600M and 6700M Series
-Intel(R) HD Graphics 3000
 

Saga Lout

Olde English
Moderator
If it works for Linux it must be a Windows problem.

There are several conflicting settings for power saving, display, etc. and when to sleep or not so I suggest you look there. In Windows 10, you get to the Control Panel by Windows key and R together and type Control into the Run box and it shows up.
 
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