Samsung S7 - factory reset itself & wiped SD card?

Status
Not open for further replies.

iantldn

Estimable
Dec 25, 2015
2
0
4,510
0
Previously posted this in general cell phone discussion, just realised that was probably the wrong place. Thanks in advance for any help!

Left my Samsung S7 alone for a short while last night. It had an os update pending but I hadn't told it when to do it.

Picked my phone up after half an hour or so, had been receiving whatsapp messages in the meantime (had web whatsapp open in my laptop). When I picked the phone up it was the get started screen you get when the phone's new - my first assumption was it had just done the update on its own... but it needed me to enter my wifi password and go through setup. It eventually recovered most of my stuff from the cloud but it lost all my sign ins and bank app verifications so took hours to bring it close to where it was. It also wiped all my Google authenticator data so on some sites I now have to wait a couple weeks to re-verify who I am and email them photo ID & etc... Massive p.i.t.a.

But worse than that... I seem to have lost all my SD card data including most of my photos and all my music? Why/how would that happen?

Oh and to top it off, it still had the update pending once I'd gone through all this kerfuffle.

I'm sort of resigned to having lost some data, but I want to make sure this is a 1 off and not the beginning of the end of my phone. I've had it two years but recently paid to replace the battery and the screen so was going to sell my upgrade phone and keep this running for a while, but I never want to have to deal with this BS again.
 
It sounds like it wasn't an update but a wipe of the device and card. An update won't wipe your data. Now a "Hard Reset" that can. But you have to take steps to do that. Turn off the device, hit certain buttons when turning it on, etc. So it makes me wonder if there was/is something on the device that caused it. Bad app, malware, virus, etc. I would scan for these.

Also, try restarting the phone. This may make the data on the SD card show again. If not, while there is no guaranty that you can get them back. Deleted does mean deleted. There are a few apps/programs out there that 'may' be able to help you recover the data.

A few of the programs you could try would be... DiskDigger, MobiSaver, Android-Recovery and Tenorshare. They are all data recovery apps/programs. There are many others out there, so check around and see which you would rather try. There is also one called RECUVA, that I have heard is free, which you could try.

One important note though, most of these programs are not free. They may say they are "free" or have "Free Trials" and "Free Downloads". Yet to actually recover your data, and get your files back, you may be have to purchase the program/app. Just so you know.

NOTE: For future reference, I really would suggest backing up your data to a computer or cloud. Often. Better to spend the time doing that, rather than to be out all that stuff if the phone dies, things get deleted/erased or it gets stolen.

 
It sounds like it wasn't an update but a wipe of the device and card. An update won't wipe your data. Now a "Hard Reset" that can. But you have to take steps to do that. Turn off the device, hit certain buttons when turning it on, etc. So it makes me wonder if there was/is something on the device that caused it. Bad app, malware, virus, etc. I would scan for these.

Also, try restarting the phone. This may make the data on the SD card show again. If not, while there is no guaranty that you can get them back. Deleted does mean deleted. There are a few apps/programs out there that 'may' be able to help you recover the data.

A few of the programs you could try would be... DiskDigger, MobiSaver, Android-Recovery and Tenorshare. They are all data recovery apps/programs. There are many others out there, so check around and see which you would rather try. There is also one called RECUVA, that I have heard is free, which you could try.

One important note though, most of these programs are not free. They may say they are "free" or have "Free Trials" and "Free Downloads". Yet to actually recover your data, and get your files back, you may be have to purchase the program/app. Just so you know.

NOTE: For future reference, I really would suggest backing up your data to a computer or cloud. Often. Better to spend the time doing that, rather than to be out all that stuff if the phone dies, things get deleted/erased or it gets stolen.

 
Feb 1, 2019
1
0
10
0
This happened to me on early Jan this year.

I sent my sd card to few data recovery centre but all of them told me that no data found on the SD card as if it is a new card.

Let me know if anyone has any way to recover the photos & videos in the sd card.

They are very precious to me :(
 
Status
Not open for further replies.
Thread starter Similar threads Forum Replies Date
grebgonebad Android Smartphones 7
T Android Smartphones 1
A Android Smartphones 1
M Android Smartphones 1
W Android Smartphones 1
A Android Smartphones 1
J Android Smartphones 2
K Android Smartphones 6
N Android Smartphones 1
K Android Smartphones 1
K Android Smartphones 4
A Android Smartphones 1
K Android Smartphones 1
J Android Smartphones 1
C Android Smartphones 1
J Android Smartphones 0
J Android Smartphones 1
J Android Smartphones 1
S Android Smartphones 1
D Android Smartphones 1
Similar threads
Question Samsung Galaxy S6 fast battery drain after factory reset and battery swap
Question Samsung A7 cant complete factory reset because it cant connect to wifi
How to setup samsung galaxy j7 mobile after factory reset has been made and i have forgotten my google id
i did a factory reset on my samsung galaxy j6 but it is asking for an account from the previous owner of the phone but i do no
Solved! Samsung S9+ (Factory Unlocked) Bad Signal on T-Mobile?
I am not able to factory reset my Samsung wave y
Samsung Galaxy J1 doesn't recognize SD card after factory reset
How do I see my games that I moved to sd card after factory reset on samsung tab 4. I moved these apps via the applications in
haw can I removed the privacy protection password of my Samsung A8.I factory reset my phone but still having they problem
I have a samsung phone, I did a back up before a factory reset to my gmail account, but I did not have a samsung account, 6 of
Override an unauthorized factory reset for samsung galaxy 5
my samsung j3 wont let me do a factory reset....
Samsung galaxy Express 3 freezes, updates, factory resets.
Restoring photos and contacts on Samsung s6 after factory reset
how to get my samsung galaxy S4 out of safe mode when its stuck in it and after I have done a factory reset
How to perform a factory data reset on the Samsung Galaxy S7
how to get my Samsung galaxy s4 back to data settings after a factory reset and no I had no backup that saved my data
I did a factory reset on my samsung galaxy prime but it is asking for an account from the previous owner I have had the phone
I want my old gallery pic back I reset factory code my android Samsung A500
how to perform factory reset if I forgot the password in Samsung Account - Galaxy S2

ASK THE COMMUNITY