Samsung smart tv cant find any network connections

[bodles21]

Hello,
my brand new samsung smart tv wont find any wireless internet connections to connect to. When it searches it will spend about 30 seconds searching but never finds any. I know the wireless is working because there are sveral laptops connected and handheld devices. Distance also shouldn't be a problem because my laptop and Ipod have almost full bars in the same area as the TV. Any suggestions?

 

[larryweter]

Hello,
my brand new samsung smart tv wont find any wireless internet connections to connect to. When it searches it will spend about 30 seconds searching but never finds any. I know the wireless is working because there are sveral laptops connected and handheld devices. Distance also shouldn't be a problem because my laptop and Ipod have almost full bars in the same area as the TV. Any suggestions?

 

[hduplessis]

Also has 46'' ES7500 Series 7 Smart TV. Have the same problem with WiFi network connectivity.

I power TV on It then picks up my WiFi networks and display that dialog for a second before it closes. TV don't allow me to setup network.

I tried resetting the TV but the reset functionality don't cleanup the the network settings. I suspect the issue started with a Firmware upgrade a few months ago.

 

[Hadz]

I've got the exact same problem. My Internet disconnected from the mains, so I was left without Internet for days. Today the guys from virgin got everything up and running with new connections. Tried booting the tv to get connected to the tv but no answer, no wireless networks found (even though there are many around). I've had the occasion where the list of networks pop-up and then disappear... Oh and guess what? No networks found and puts me back to the same network menu...
Any solutions? ...the evolution kit?

 

[tweak4]

Also has 46'' ES7500 Series 7 Smart TV. Have the same problem with WiFi network connectivity.

I power TV on It then picks up my WiFi networks and display that dialog for a second before it closes. TV don't allow me to setup network.

Sounds like the same problem I just started having on my UN46ES7500. I just moved, so I was trying to get all of my various devices attached to my new network. When I go into network settings, it prompts me to scan for available wireless networks. When I hit Start (or OK or whatever), it looks like it is scanning for about 30 seconds or so and then dumps me right back to the "We need to scan for available networks" screen.
At this point, I've got 3 computers, 2 tablets, 2 smart phones, another smart tv and a Roku all operating on this new network, so I'm pretty sure the network itself is not the problem.

 

[CondorVolador]

I have the same problem , tv UE55ES8000Q, all have begun with the upgrade of new firmware, next time I will buy a Sony...

Also has 46'' ES7500 Series 7 Smart TV. Have the same problem with WiFi network connectivity.

I power TV on It then picks up my WiFi networks and display that dialog for a second before it closes. TV don't allow me to setup network.

Sounds like the same problem I just started having on my UN46ES7500. I just moved, so I was trying to get all of my various devices attached to my new network. When I go into network settings, it prompts me to scan for available wireless networks. When I hit Start (or OK or whatever), it looks like it is scanning for about 30 seconds or so and then dumps me right back to the "We need to scan for available networks" screen.
At this point, I've got 3 computers, 2 tablets, 2 smart phones, another smart tv and a Roku all operating on this new network, so I'm pretty sure the network itself is not the problem.

 

[bryhy]

I have the same problem , tv UE55ES8000Q, all have begun with the upgrade of new firmware, next time I will buy a Sony...

Also has 46'' ES7500 Series 7 Smart TV. Have the same problem with WiFi network connectivity.

I power TV on It then picks up my WiFi networks and display that dialog for a second before it closes. TV don't allow me to setup network.

Sounds like the same problem I just started having on my UN46ES7500. I just moved, so I was trying to get all of my various devices attached to my new network. When I go into network settings, it prompts me to scan for available wireless networks. When I hit Start (or OK or whatever), it looks like it is scanning for about 30 seconds or so and then dumps me right back to the "We need to scan for available networks" screen.
At this point, I've got 3 computers, 2 tablets, 2 smart phones, another smart tv and a Roku all operating on this new network, so I'm pretty sure the network itself is not the problem.

Having same problem with New Samsung Smart TV (UE46F7000)not picking up a wireless connection.
I took the TV upstairs to where the router was and lo and behold it connected to the internet fine. Took the TV downstairs and internet didn't work on TV again. Yet in the same place, laptop picks up internet OK.
I guess the solution for me is to move the router closer to the TV so there is a stronger signal but it is a shame that the TV doesn't seems sensitive enough to pick up the signal.

 

[zaptor99]

Wow, I've been having this problem for the last 2 weeks and tried everything. I ended up opening a ticket with Samsung and waiting to see what happens. I encourage people to open a ticket so that Samsung can have a look at it.

 

[zaptor99]

I had a Samsung Technician over and without going into any troubleshooting, he just opened up the TV, replaced the WiFi Module (Part # BN59-01148B), and everything is working fine now. I asked him what could have gone wrong with the chip, and he just said it's an old one and not compatible with new routers. Doesn't make sense since I did not change routers. But anyways, it's fixed now. I can connect to 2.4 GHz and 5 GHz networks.

 

[StoicLion1973]

I had a Samsung Technician over and without going into any troubleshooting, he just opened up the TV, replaced the WiFi Module (Part # BN59-01148B), and everything is working fine now. I asked him what could have gone wrong with the chip, and he just said it's an old one and not compatible with new routers. Doesn't make sense since I did not change routers. But anyways, it's fixed now. I can connect to 2.4 GHz and 5 GHz networks.

I am having the same problem that is being reported by others. I have upgraded my unit's (un50eh5300) firmware to no avail. My questions:

1. How does one request a ticket? Is that the same as requesting service?
2. How long did the technician take to replace the module that may have been the culprit?
3. Did it cost you to replace the wifi module?

 

[zaptor99]

Yes, just use the Samsung support site for your country, you'll need the model and S/N. You will have to go through few emails back and forth as they suggest some fixes. Maybe if you call them, it will be faster.
When the tech was here, he did not do any troubleshooting, just decided to replace the module right away. Took maybe 15-20 mins, mostly spent on opening up the TV and putting it back together.
Mine was still under warranty, so no charge.