Solved! Samsung Smart TV keeps rebooting after showing bettery empty image

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Dec 15, 2020
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I have a 65 inch Samsung smart tv model UN65H6300. It had been working correctly up to this point. But suddenly I started to see the attached image on my tv appearing to indicate that a battery was empty and then it shuts down and tries to restart again. I had connected to my wifi for the first time the same day and it connected ok. But a little bit later it started acting the way I just described.
I did try unplugging the tv and restarting it, but there was no change. I also did try to start the tv in service mode in order to try to factory reset it. It does show the menu, but I can't control the service menu and it just restarts after a few seconds. And I also did try opening it up recently to disconnect the wifi module, but it still is acting the same way.
I would like to know what this image is really indicating in the tv and if anyone has seen this before.

Jb44A.jpg
 
Dec 15, 2020
2
0
10
Does this energy gauge being at zero the major indicator as to why it won't start properly? I reached out to Samsung support and they indicated that it could be a bad fuse that is causing this. Is this a possibility or would this empty gauge indicate something else?
 
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