Samsung Smart TV Network Connection Issue UN60ES8000

[sparkyst3]

I'm finding many threads on this site and across the internet regarding network connection issues with Samsung tvs. Unfortunately, I've only found one site which actually discusses the issue I'm having but no solution was found (http/www.experthelp.com/question/726072/have-a-samsung-un60es8000-cannot-get-on-internet-as-soon-as-the-network-come-up-the-tv-rejects-or-get-rid-of-it-the-signal-is-very-strong-just-had-a-commericialwireless-point-installed). The rest of the threads and sites pertain to issues that I'm not experience. So, here is my description of the issue I'm experiencing and I apologize for not using correct language.

I have a Samsung UN60ES8000 that will no longer connect to wireless router. I discovered this by trying to get on Netflix or other app and it gave me network connection error with option to go to network settings. I've had the tv almost 2yrs and has always connected to the same router, which is operating fine and other devices in the house are connected to it without issues. When I go thru Network Settings to re-set up the wireless network, it will search for networks and will only display my network (none of the other wifi networks nearby like it used to) for about 1 second and then the entire menu disappears. 2days ago I called Samsung support who confirmed my firmware is the latest version (version 001056), they had me try manually entering DNS to 8.8.8.8 or 8.8.4.4 but this did not solve anything as many other threads have said this resolves connection issues. Also, before calling Samsung, I tried to mirror the tv IP settings to reflect those of my laptop or other devices which connect to my wireless network just fine, but this did not work either. Finally, they wanted to try resetting the tv back to factory settings. After doing this and going thru the initial tv setup questions, the tv seemed to find and connect to my network again (don't recall seeing any of the nearby networks on the list though). I was so happy to finally have it fixed! But, the following morning I tried getting on smart hub to listen to Pandora and once again the network connection issue was back. Sure enough it was not connecting, when going thru the network setup it would only display my router (none of the nearby networks) for 1 second (maybe even less) and the entire menu would disappear or close. I tried same steps (manually enter dns and reset tv again), but the network connection failed to show my network after the reset. Also a note on the reset, I noticed the TV says this option will reset the tv to factory settings but network settings will not be affected. Since the network is the issue I'm having, is there a reset option that does reset network connections/settings? I repeated all the steps that Samsung had me do the night before at least a couple times, but still no luck. I don't understand how to get resolved if I have latest version of firmware. I tried downloading the firmware to usb anyways, just to reinstall in case it was corrupt on the tv, but Samsung's website does not have the newest version available for download. They only have version 1054.4 and when I spoke to Samsung two days ago, they said my version (version 1056) is the latest version. I tried downloading the older version (1054.4) anyways at http/www.samsung.com/us/support/owners/product/UN60ES8000FXZA (thinking it would just update to the newest version later), but when I tried updating on the tv, it said no update files could be found on the usb device. This might be a whole other issue and maybe some different attempts may work but I'd rather just try posting online where so many have provided feedback/solutions to similar issues. I don't know why the reset would solve the problem one day, then the next morning it was back to not working and resetting the tv again does not fix the problem like it did the day before.

Just to reiterate the problem and steps I've taken so far - Problem: Won't connect to wifi, network settings menu on tv disappears immediately after searching for networks. Firmware version is 1056, tried manually entering DNS to 8.8.8.8 and 8.8.4.4 (neither worked), then reset tv to factory settings. The reset solved the issue, but was back to not working the following day and no longer works when I try resetting again.

 

[toonakin84]

i have model un40eh5300 its about 3 years old and was working fine till last week but this week its been hell everyday it needs an up date and if I turn it off it wont work for like 20 minutes I have the same router for the past 2 years I tried a wired connection and still same issue how can we get together and sue the sheet out of sasumg for giving us defective units I have talked ppl in the past into buying Samsung smart tvs cuz I loved mine but now its just a joke thank got for my xbox one that has Netflix otherwise I would be even more furious but my son doesn't know how to work the xbox and he recently learned how to work Netflix on the tv I hate this issue in so many ways

 

[Adamj84]

Hey guys, so basically I've just fixed this, very easily after searching for ages.

If it works for you, just remember me for your xmas present list

1. Put TV in standby mode
2. Press, info, menu, mute, power
3. 'Control', 'Sub Option', 'WIFI Region', Choose 'A'
Go back
4. SVC, SVC Reset

Adam

 

[Dan_57]

Well I've just completed reading this thread end to and and have found it very helpful.

I have a month old UE40JU6000, which has been working perfectly fine. Two days ago I completed a software upgrade, since then I have not been able to connect to any form of wireless device. It's like the latest software update hasnt been coded to control the wireless network adapter inside the TV. Done loads of network tests and even bought a network extender, all of which is working as have tested in on tablets, mobiles and my laptop - but still nothing on the tv.

So, I completed a factory reset which went back to the old firmware and surprise surprise, the wireless network card is controlled and switched on again and both the usual wifi network and the new 'extended network' both came up in my available network list.

Completed the set-up and the Tv is back to normal - so suggest if anyone else gets this issue to try and factory re-set first before you waste time in trying other solutions.

And as for Samsung... wtf ! Test, test and test your updates before you release them to users - poor show indeed!