Samsung SmartTV Netflix App Soundbar issue

[kmon14526]

I have a Samsung Smart TV and a Vizio Soundbar. (they are hooked up with a digital optical cable) The Netflix app will not play thru the sound bar but all other apps will. If I watch Netflix on my bluray player, the sound comes thru the soundbar. The bluray player is hooked up to the Smart tv too. Talked to Samsung, Netflix and Vizio - nobody can figure it out.

 

[tacohd86]

I have that same issue with my Samsung TV hooked to my Yamaha receiver (Home Theater) the digital optical hook up works fine with everything except Netflix,the sound will cut out once in a while just for a split second.I changed my TV setting from Dolby Digital to PCM and it solved the problem but the sound just isn't as clean and crisp as it was with the Dolby Digital setting and also not as strong,I have to turn the volume up about 10 numbers.

 

[qbee_7]

Resolved the issue. Go to Settings > Sound> Additional Settings>Audio Format> make sure this is set to PCM.

Same problem as you and was going mad.......THANK YOU THANK YOU FOR POSTING!!!!!!!!

 

[qbee_7]

Thank you so much for posting the resolution!!! I had the same problem and was going mad!

 

[sraulinavich]

I had the same issue and solution worked. Change audio to PCM. I am a happy camper once again.

 

[matthew-bunday]

Ok oafter hours and two sound-bars:
I have Samsung Tv, Vizio soundbar, direct tv and blue ray and using the OPTICAL cable
Go to settings on remote
Choose sound
Choose audio/optical
Go down to expert settings
Choose top as PCM
Just under change where it says Dolby to PCM too
Power off tv and bar for 10 seconds and reboot all.
Check that it stayed in the above settings
Try all devices and keep fingers crossed!

Genius! Worked perfectly

 

[xatnam]

I had the same problem with my Samsung Smart TV - I had changed the sound settings to PCM while playing thru the cable box/tv. When I switched to Amazon or Netflix - I had no sound from the sound bar. I then realized, after much playing with the controls, that if I went back to the sound menu on the smart tv while playing Netflix, it was dolby digital. I changed that setting to PCM and everything now worked. Apparently there are two separate sound settings (If not more) for the TV versus the Internet connections on the smart tv.

 

[joycelynhharris]

I had that problem. When I'm watching Netflix, I choose the show. Look below "more trailers" , you will see "audio & subtitles". Change the audio to English (original) and play your show. So far, it works for me!