Hello,
I have a Samsung QE49Q7FAM (out of warranty) that has given me Wi-Fi connectivity problems almost since day one.
A few days ago I finally decided to start using a cabled connection instead and it worked great for all of one day. The next day I had to turn off my router for half an hour or so and since then the wired connection to the TV doesn't work anymore. The Wi-Fi now works fine, though, as long as I set a static IP address and the Google DNS for the TV.
I'd like for the ethernet to work, though, since Wi-Fi reception is spotty at best.
I tried:
These are the settings I'm currently trying:
The same ethernet cable works perfectly fine on any other device except the TV.
I'm wondering how turning off and on the router could mess everything up.
I'd really appreciate any advice. I'm pretty desperate. Thank you!
I have a Samsung QE49Q7FAM (out of warranty) that has given me Wi-Fi connectivity problems almost since day one.
A few days ago I finally decided to start using a cabled connection instead and it worked great for all of one day. The next day I had to turn off my router for half an hour or so and since then the wired connection to the TV doesn't work anymore. The Wi-Fi now works fine, though, as long as I set a static IP address and the Google DNS for the TV.
I'd like for the ethernet to work, though, since Wi-Fi reception is spotty at best.
I tried:
- updating the TV firmware (it's now updated to v1290);
- setting a static IP address on the TV + the router DHCP settings;
- resetting network/Smart Hub/to factory settings on the TV;
- power cycling the router;
- turning off the TV by removing the plug from the socket and waiting for at least 20 minutes before turning it on again;
- hard rebooting the TV by keeping the power button pressed on the remote until the Samsung logo showed up (incidentally, this fixed the random message of "cable not connected" even though it was);
- changing DNS on the TV (using my own home DNS, Google's, Cloudflare's, etc.);
- probably more I can't remember at the moment.
These are the settings I'm currently trying:
- IP : 192.168.1.10 (then set in router DHCP settings too, along with the TV MAC address)
- Subnet mask : 255.255.255.0
- Gateway : 192.168.1.1
- DNS : 8.8.8.8
The same ethernet cable works perfectly fine on any other device except the TV.
I'm wondering how turning off and on the router could mess everything up.
I'd really appreciate any advice. I'm pretty desperate. Thank you!
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