Screen causing boot failure

[Tom gent]

Hi, I have a Hp pavilion 9700 laptop.

When I try to turn it on with the inbuilt screen plugged in I get nothing.

When I disconnect the screen and connect an external monitor it's fine.

Can this be fixed and if so how?

Thank you all again.

Tom

 

[jarotech]

Hi, just to clarify, when you have the laptop screen connected, you have nothing on the laptop screen and also on an external monitor. If so, the problem is the cable or the screen itself, you can check this by disconnecting the screen from the cable, if it works on an external monitor, then the screen is the problem. If you have nothing on the external monitor with just the cable connected, then the cable is the problem.