screen turn grey after asus logo came out

mizziazx

Commendable
Jun 1, 2016
4
0
1,510
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Hello..i have problem with my lap top...i turn it on...asus logo come out...then it doesn't display anything...still on..but somekind in grey screen.. when i press caps lock,caps lock light will on..means it still detect.. i can insert my password...can anyone help me..
My laptop model asus X452L DESCRIPTION

Processor

Intel® i3 4030U 1.96GHz Processor
 

Operating System

Windows 8.1

Memory

2GB DDR3(L)

Display

14.0" Auto HD (1366x768)

Storage

2.5" SATA
500GB HDD 5400 RPM
Optical drive

Super-Multi DVD

Card Reader

card reader ( SD SDHC )

Camera

VGA Web Camera

Networking

Integrated 802.11 b/g/n
10/100 Base T
BT 4.0 support (on WLAN+ BT 4.0 combo card)

Interface

1 x COMBO audio jack
1 x VGA port/Mini D-sub 15-pin for external monitor
1 x USB 3.0 port(s)
1 x USB 2.0 port(s)
1 x RJ45 LAN Jack for LAN
 
Hi,

Please do try these troubleshooting steps that may help.
- First is to do a hard reboot, remove the battery and unplug the AC adapter then press and hold the power button for 20 seconds then try booting it up again.
- Next to try is to boot it up in Safe Mode, while the laptop is booting up repeatedly press on F8 until it loads Advanced Boot Options then select Safe Mode and press Enter.
- Here's another way to load in Safe Mode: https://www.asus.com/support/faq/1008250
- If Safe Mode will load and you'll be able to load into the desktop screen please do try running System Restore.
- Here's how to run System Restore: http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc
- But if System Restore will still not work last option would be to reinstall Windows 8.
- Here's how: http://www.asus.com/support/FAQ/1008226/
 
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