My sister and her friend were at our house with their laptops studying articles for a research paper they needed to do. Her friend went to a site that had an article on childhood cognitive development and her IE page and laptop froze up and required a reboot. Her unit is a Dell Inspiron 15.6 with Intel Pentium 3558U 1.9 ghz, 4GB DDR3, 500 GB Hard Drive, Widnows 7 home premium 64bit.
She has Kaspersky Internet Security 2014 and Spybot, and when she tried to do a scan with the former, it froze up when the menu loaded and again required a restart. Then when she logged back in, the AV icons were gone and a whole ton of prno icons were taking up the wallpaper, and IE kept opening up with sexdex.com as the homepage.
After yet another restart, the boot screen keeps going until it shuts of and repeats the same thing again. Tried running in safe mode, BSOD. Tried system recovery, BSOD. Tried getting into bios, setting main boot drive to DVD drive to load Kaspersky Rescue CD, disc does not load up and keeps going onto Windows boot repeat cycle.
She is under major panic and my sister is hounding me to figure out a solution as both are not very tech savy. My parents don't know WTF to do or have any clue on what happened, and I don't have all night to deal with a pressured older sibling and her friend. What should I do?
She has Kaspersky Internet Security 2014 and Spybot, and when she tried to do a scan with the former, it froze up when the menu loaded and again required a restart. Then when she logged back in, the AV icons were gone and a whole ton of prno icons were taking up the wallpaper, and IE kept opening up with sexdex.com as the homepage.
After yet another restart, the boot screen keeps going until it shuts of and repeats the same thing again. Tried running in safe mode, BSOD. Tried system recovery, BSOD. Tried getting into bios, setting main boot drive to DVD drive to load Kaspersky Rescue CD, disc does not load up and keeps going onto Windows boot repeat cycle.
She is under major panic and my sister is hounding me to figure out a solution as both are not very tech savy. My parents don't know WTF to do or have any clue on what happened, and I don't have all night to deal with a pressured older sibling and her friend. What should I do?