Sounds like a ridiculous reason to have such an illogical hatred for one of the most successful phone companies in the world.
Firstly, you're talking about one hardware problem which is so minor in actual use that less than 0.5% of users have returned their phone because of is. Secondly, they have offered free cases to correct the issue and admitted it needs a solution. Thirdly, when you hold the phone normally the issue doesn't happen, so they have a point when saying you aren't holding it right