Sony Bravia TV model 46EX400 TV won't shut off


May 4, 2014
I have a Sony Bravia TV Model 46EX400. This TV will not turn off. I used the remote and the off on button located on the television and neither will shut this TV off. Also, the volume remains in a fixed position and cannot be increased or decreased. I tried using the remote and also tried using the switch that is located on the TV, neither was able to increase or decrease the volume. Any guesses as to what I could do to fix this problem ?
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