I have a brand new Sony Z series laptop, and since the second day, it has a serious screen flicker issue. It happens only when IE is running, and most severely when you move the mouse, especially over any links on a web page. Basically the screen flashes on and off very fast (several times per second). It does not alway do this, but once it starts, I am forced to restart the computer because it is so bad I cannot work while it's doing this. I happens with battery and AC, and on any graphics setting.
I first tried reinstalling the video drivers, IE, and doing all updates. I spent 3 hours on the phone with tech support, to no avail. I took it to the local Sony Store, and they said I could either send it in (for 4-6 weeks!!!) or try reloading Windows. I reloaded the OS through the recovery process, which I'm not sure is as good as a full format. During the reload, I got a registry error (file not found), but it finished the install.
This fixed a previous issue with bluetooth and the touchpad jummpiness, but the screen flicker started up again the following day. I reloaded Windows AGAIN, thinking the error I got the first time might have cause a problem. But this time I got a new error, and again it finished the install. It didn't come with disks, but I wondered if it is possible the recovery partition is corrupted and this is causing Windows to not be loaded correctly? I just don't know if I burned the Windows DVD disks and then tried, if it would bypass that potential problem. I borrowed the Windows disks from a friend with a Sony S series, but I'm not sure if they are compatible.
Any ideas? I spent $3000 on this laptop, and I cannot just leave it with them for a month or two. I've already spent 10 or 15 hours on this problem, and Sony refuses to do anything more. I am just about ready to throw it out the window and buy some $500 laptop that actually works.
Any help is appreciated!
I first tried reinstalling the video drivers, IE, and doing all updates. I spent 3 hours on the phone with tech support, to no avail. I took it to the local Sony Store, and they said I could either send it in (for 4-6 weeks!!!) or try reloading Windows. I reloaded the OS through the recovery process, which I'm not sure is as good as a full format. During the reload, I got a registry error (file not found), but it finished the install.
This fixed a previous issue with bluetooth and the touchpad jummpiness, but the screen flicker started up again the following day. I reloaded Windows AGAIN, thinking the error I got the first time might have cause a problem. But this time I got a new error, and again it finished the install. It didn't come with disks, but I wondered if it is possible the recovery partition is corrupted and this is causing Windows to not be loaded correctly? I just don't know if I burned the Windows DVD disks and then tried, if it would bypass that potential problem. I borrowed the Windows disks from a friend with a Sony S series, but I'm not sure if they are compatible.
Any ideas? I spent $3000 on this laptop, and I cannot just leave it with them for a month or two. I've already spent 10 or 15 hours on this problem, and Sony refuses to do anything more. I am just about ready to throw it out the window and buy some $500 laptop that actually works.
Any help is appreciated!
Facebook
Twitter