Soundbar not compatable with new TV?

orionrjp

Estimable
Apr 13, 2015
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4,510
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I bought a Hisense 55 inch 4K tv. I hooked it up with the optical cable and with the HDMI cable. With both of these options, the sound only came out of the left speaker and was distorted.

I exchanged the TV for another. It has the same problem.

I've tried two different optical cables. Those cables are old, however.

If I hook up to the headphone jack, the sound is fine. But of course I don't want a 4K TV and a 300 dollar sound bar hooked up through the headphone jack.

Hisense simply stated that the TV was not compatible with the soundbar, but I find that very hard to believe.

The Sound Bar is a Sony CT370. It functions fine with everything expect this. (Including an xbox that was hooked to the optical source.)

Thank you very much.
 
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