That is piss poor customer service!!! They should take a lesson from Nintendo, and include the bumper accessory for FREE!!!! Instead, they are charging customers $29 for an accessory that is basically required to make the phone work properly. I was planning on getting an iPhone 4, but I am now holding off until the company steps up and does the right thing.
I am really put off by the overly cocky and arrogant stance they are taking with this huge issue.