Stuck up in logo

[jiudtuhan1998]

How to fix my|phone device stuck up in logo after a hard reset?

 

[webworkings]

Sounds like it wasn't done correctly to me. If you were trying to save any data on the device when you reset it, that can lead to problems if the phone had something on it that it shouldn't have. Virus, malware, etc. In that case a full wipe "Hard Reset" would have been needed. I am including the correct instructions for this type of reset below (just in case what you actually used was something else). If that is the case, then try it using these instructions. However, if they are the same as what you did, then you may have a more serious problem and should have a tech look at the device.

NOTE: Doing this will clear 'all' the data on your phone, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the phone.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.


To "Hard Reset" the phone...

1. Make sure that the phone is actually powered off.

2. Remove your SD card, if there is one in the device.

3. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

4. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

5. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

6. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

7. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

8. Then press the "Power" button to hard reset the phone.

9. If you took your SD card out in step 2, when the device is up and running again, reinsert the SD card.