The laptop works with an external monitor, no problem. what is my next step to look for please?

Solution
look in display settings to see what it is set to. it sounds like it is setup to only display on the external monitor. there should also be a function key at the top of your laptop keyboard that will let you cycle through all the monitor options suck as if you want to extend the displays or duplicate them

captaincharisma

Distinguished
look in display settings to see what it is set to. it sounds like it is setup to only display on the external monitor. there should also be a function key at the top of your laptop keyboard that will let you cycle through all the monitor options suck as if you want to extend the displays or duplicate them
 
Solution