there is an fbi virus on my zte how can i remove it?

[alexcenddcastr]

so, I was listening to music (no harm can be done) when all of a sudden, an FBI virus locked my phone completely. i couldn't exit the screen or try to unlock my phone. i restarted my device and set it to "safe mode" however, whenever i type in my normal pin, it kept saying that it was the wrong pin. how can I unlock my phone and uninstall the virus? please help

 

[hang-the-9]

That FBI virus is just a web page hijack, it should not cause your pin not to work. Contact your service provider if you need help getting into the device. You should also have an option to unlock it using your email.