Thread Stuck in Device Driver

[Kiel__reid]

Hello I'm kiel. I recently baught a HP Beats Specail Edition.

http/support.hp.com/us-en/drivers/selfservice/hp-beats-special-edition-15-p000-notebook-pc/6936229/model/7308859

I updated all my drivers even bios. I tried some cmd commands I found on the internet to check the harddrive disk and there was no errors.  ex DCIM /Check-Health everything came back clean

I cant go 20mins on wow without a crash, please help. Its not overheating its not hot when I check after it crashes. PLEASE help me fix this with software somehow.

http/s000.tinyupload.com/?file_id=36247554893720792748

that's the dump file

please help

 

[SchizTech]

Well let's try a Memory diagnostic. Windows has one built in:


Click Start, type mdsched.exe in the Search box, and then press Enter.
Choose whether to restart the computer and run the tool immediately or schedule the tool to run at the next restart.
Windows Memory Diagnostics runs automatically after the computer restarts and performs a standard memory test automatically. If you want to perform fewer or more tests, press F1, use the Up and Down arrow keys to set the Test Mix as Basic, Standard, or Extended, and then press F10 to apply the desired settings and resume testing.
When testing is completed, the computer restarts automatically. You’ll see the test results when you log on.


Or you can try Memtest86

 

[Kiel__reid]

I did it and it said on the bois screen that there was no problems it did 2 checks. and even when I restarted I didn't see the logs of the procedure

 

[SchizTech]

OK, this HDD diagnostic supports all makes of HDD (not just Seagate)

http/www.seagate.com/support/downloads/seatools/seatools-win-master/

Run the tests - SMART, DST and Short Generic won't take too long but the long generic will take a while

 

[Kiel__reid]

Still never found anything and I found the blue questionmark on my dashboard updated a few things

I'm doing a long generic test though. I don't know but I doubt anything will show up

 

[rgd1101]

What did you use to check the temps after it crash?
Running on battery or power outlet

 

[Kiel__reid]

CPUID HWMonitor ,and honestly my hand it wasn't hot when it crashed

I'm running it on a power outlit

Did anyone check out the dump file? Would that tell you what the problem is?

 

[1shado1]

Please forgive my ignorance, but does that laptop surpass the minimum claimed requirements for WOW?

https/us.battle.net/support/en/article/World-of-Warcraft-System-Requirements

 

[Kiel__reid]

Yes of course I have a a10 - R6 touch screen laptop.. Someone make sense with the dump file. Thanks for the help everyone I really wanna play a game but it always crashes. I'm still doing the long generic test. I still have a 1year warrenty on the system. but I'm hopeing it can be fixed without mailing it away

 

[1shado1]

Yes of course I have a a10 - R6 touch screen laptop..

Sorry. I'm not the one that posted a link to a laptop that comes with an A8-6410 (not an A10). That was you.

 

[Kiel__reid]

it pasted the long-generic test, anyone have any other ideas