TIVO dead after power outage...

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Archived from groups: alt.video.ptv.tivo (More info?)

Last night my electricity went out for a while. After the power came
back on my TIVO would no longer work (yes, it is on a surge protector).
Now all I get is a black screen. The green LED does come on, and I
can feel a vibration, either the fan or HD. When I use the remote, the
front panel LEDs respond, but nothing else happens, no sound or video.
I have tried unplugging it and still the same thing, nothing at all. It
is a series 2, with a second HD added.

Any ideas on A) what the problem is and B) what my option are. I am
assuming that with the second drive added, TIVO won't do anything for
it. I just purchased a lifetime subscription for this unit recently, so
I really can't just replace it.

I am comfortable with opening the unit and working on it if I have an
idea of what the problem actually is, such as the power supply or HD,
for example.

Any ideas will be GREATLY appreciated, as I am very spoiled by my TIVO
and can't imagine life without it, as I am sure you all understand.

Thanks in advance,
Doug S.
 
G

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In article <1155jk422m0hs85@corp.supernews.com>, dougs02
@spamsux.pobox.com says...
> Last night my electricity went out for a while. After the power came
> back on my TIVO would no longer work (yes, it is on a surge protector).
> Now all I get is a black screen. The green LED does come on, and I
> can feel a vibration, either the fan or HD. When I use the remote, the
> front panel LEDs respond, but nothing else happens, no sound or video.
> I have tried unplugging it and still the same thing, nothing at all. It
> is a series 2, with a second HD added.

Ahh, but was the coax on a surge protector as well? And not the little
cheapies from walmart, either. They do nothing. My guess, it's fried.


>
> Any ideas on A) what the problem is and B) what my option are. I am
> assuming that with the second drive added, TIVO won't do anything for
> it. I just purchased a lifetime subscription for this unit recently, so
> I really can't just replace it.
>

No, you've voided your warranty, so tivo won't do anything with it. And
yes, you'll have to replace it.
 
G

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Archived from groups: alt.video.ptv.tivo (More info?)

>>Any ideas on A) what the problem is and B) what my option are. I am
>>assuming that with the second drive added, TIVO won't do anything for
>>it. I just purchased a lifetime subscription for this unit recently, so
>>I really can't just replace it.
>>
>
>
> No, you've voided your warranty, so tivo won't do anything with it. And
> yes, you'll have to replace it.
>

Is it irreperably modded? If you haven't made any permanent physical
alterations I'd suggest you could put it back into the original
configuration and still be covered under warranty. It's probably
cheating slightly, but worth a try. At least in the spirit of things
you wouldn't be being dishonest since you didn't cause it to fail. You
could swap your mods back in after the repair.

Randy S.
 
G

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In article <1155jk422m0hs85@corp.supernews.com>,
Doug S. <dougs02@spamsux.pobox.com> wrote:
>Last night my electricity went out for a while. After the power came
>back on my TIVO would no longer work (yes, it is on a surge protector).
> Now all I get is a black screen. The green LED does come on, and I
>can feel a vibration, either the fan or HD. When I use the remote, the
>front panel LEDs respond, but nothing else happens, no sound or video.
>I have tried unplugging it and still the same thing, nothing at all. It
>is a series 2, with a second HD added.

Do you know if BOTH hard drives are coming on?

Have you tried the Svideo source if you're using the composite output, or
vice versa?

I could be wrong, but I thought that the very first screen that is output
comes out of ROM, so (I thought) you'd get the first 'starting up' screen
even if the hard drive didn't power on.

>Any ideas on A) what the problem is and B) what my option are. I am
>assuming that with the second drive added, TIVO won't do anything for
>it. I just purchased a lifetime subscription for this unit recently, so
>I really can't just replace it.

I hope you kept the original drive. If you can't get any video out of it,
you could put the original drive back, and at the VERY least, get it
replaced by the manufacturer for approximately $100, and the lifetime
service will be transferred. (Note I did _NOT_ say you can just go buy
another unit.. you can't.)

>I am comfortable with opening the unit and working on it if I have an
>idea of what the problem actually is, such as the power supply or HD,
>for example.

As I originally asked -- it would be useful to know if power was going to
both drives -- though in that case you're likely screwed(*) if you don't have
the original drive or a single-drive backup.

(*) For various definitions of screwed. If you have another Tivo of the
same variety, you could use the backup/restore tools to get an image off of
that one. I thought there was someone who sold legitimate CDs of the
Tivo software, but I don't remember who that is/was. (It doesn't appear to
be weaknees, unless I can't find it.)

There's some info that may be useful at
http://www.weaknees.com/powering_up.php
--
mattack@vax.hanford.org
 
G

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Archived from groups: alt.video.ptv.tivo (More info?)

Others have answered a 'short term' solution. Your long
term solution - to make this not happen again - should be made
obvious from what you have learned and what has been posted
here previously:
> (yes, it is on a surge protector)

The adjacent protector does not claim to protect from this
type of destructive transient AND can even contribute to
damage of the adjacent transistors. Review that surge
protector's own specs for the conveniently 'forgotten'
details. What they forget to mention is protection from the
type of transient that typically damages Tivos.

This was discussed previously (including solutions) in
"Surge Supressors?" on 13 Jun 2003 in the newsgroup
alt.video.ptv.tivo at
http://tinyurl.com/qbj9 .

Effective solutions are sold in both Home Depot (Intermatic)
and Lowes (Cutler Hammer and GE). No effective solution
exists in Sears, Kmart, Staples, Walmart, Circuit City, Radio
Shack, Best Buy, or even Tru-Value Hardware stores. Effective
solutions are sold in brand names such as Square D,
Polyphaser, Leviton, Erico, Furse, Intermatic, Siemens, Cutler
Hammer, and GE. Names associated with responsible electrical
brands; as opposed to who made your protector?

Provided in previous discussions are numbers. No numbers is
but one way to promote ineffective protectors. For example,
how many joules on that Tivo protector? Post that number.

In the meantime, protection is defined by earthing - which
effective protectors make a short connection to. See that
previous discussion for details.

"Doug S." wrote:
> Last night my electricity went out for a while. After the power came
> back on my TIVO would no longer work (yes, it is on a surge protector).
> Now all I get is a black screen. The green LED does come on, and I
> can feel a vibration, either the fan or HD. When I use the remote, the
> front panel LEDs respond, but nothing else happens, no sound or video.
> I have tried unplugging it and still the same thing, nothing at all. It
> is a series 2, with a second HD added.
>
> Any ideas on A) what the problem is and B) what my option are. I am
> assuming that with the second drive added, TIVO won't do anything for
> it. I just purchased a lifetime subscription for this unit recently, so
> I really can't just replace it.
>
> I am comfortable with opening the unit and working on it if I have an
> idea of what the problem actually is, such as the power supply or HD,
> for example.
>
> Any ideas will be GREATLY appreciated, as I am very spoiled by my TIVO
> and can't imagine life without it, as I am sure you all understand.
>
> Thanks in advance,
> Doug S.
 
G

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mattack@vax.hanford.org wrote:
> In article <1155jk422m0hs85@corp.supernews.com>,
> Doug S. <dougs02@spamsux.pobox.com> wrote:
>
>>Last night my electricity went out for a while. After the power came
>>back on my TIVO would no longer work (yes, it is on a surge protector).
>> Now all I get is a black screen. The green LED does come on, and I
>>can feel a vibration, either the fan or HD. When I use the remote, the
>>front panel LEDs respond, but nothing else happens, no sound or video.
>>I have tried unplugging it and still the same thing, nothing at all. It
>>is a series 2, with a second HD added.
>
>
> Do you know if BOTH hard drives are coming on?
>
> Have you tried the Svideo source if you're using the composite output, or
> vice versa?
>
> I could be wrong, but I thought that the very first screen that is output
> comes out of ROM, so (I thought) you'd get the first 'starting up' screen
> even if the hard drive didn't power on.
>

Never as much as a pixel, and no sound as well, so I don't expect that
changing the video output is going to work, though it is easy enough to
try. As for both drives powering up, I will have to pull it out and
check on that. I can't say at this point if either one is, or if I am
just hearing the fan.

>
>>Any ideas on A) what the problem is and B) what my option are. I am
>>assuming that with the second drive added, TIVO won't do anything for
>>it. I just purchased a lifetime subscription for this unit recently, so
>>I really can't just replace it.
>
>
> I hope you kept the original drive. If you can't get any video out of it,
> you could put the original drive back, and at the VERY least, get it
> replaced by the manufacturer for approximately $100, and the lifetime
> service will be transferred. (Note I did _NOT_ say you can just go buy
> another unit.. you can't.)
>

The original drive is still installed along with a second drive from
Weaknees. I am hoping that this weekend I can at least restore the unit
to it's original configuration so I can see what happens when TIVO gets
it. My concern there is that it will be apparent that there was at one
time a second drive installed, either visible evidence, or on the TV
when starting the unit after replacing the defective part(s).

>
>>I am comfortable with opening the unit and working on it if I have an
>>idea of what the problem actually is, such as the power supply or HD,
>>for example.
>
>
> As I originally asked -- it would be useful to know if power was going to
> both drives -- though in that case you're likely screwed(*) if you don't have
> the original drive or a single-drive backup.

That is something I will have to check on this weekend. Would it make
sense if this is the case to buy a used TIVO of the same model on e-bay
and swap drives? It appears that I can pick up the same model without
any upgrades for $50-$60 and could just switch the drives around. Then
when the unit comes back, assuming TIVO repairs or exchanges it, I could
put my drives back in, hopefully saving my upgrade as well as the
programing on it, though that is secondary at this point.

Thanks for your input, it has been very helpful.

Doug

>
> (*) For various definitions of screwed. If you have another Tivo of the
> same variety, you could use the backup/restore tools to get an image off of
> that one. I thought there was someone who sold legitimate CDs of the
> Tivo software, but I don't remember who that is/was. (It doesn't appear to
> be weaknees, unless I can't find it.)
>
> There's some info that may be useful at
> http://www.weaknees.com/powering_up.php
 

Gman

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In article <1155jk422m0hs85@corp.supernews.com>, dougs02@spamsux.pobox.com wrote:
>Last night my electricity went out for a while. After the power came
>back on my TIVO would no longer work (yes, it is on a surge protector).
> Now all I get is a black screen. The green LED does come on, and I
>can feel a vibration, either the fan or HD. When I use the remote, the
>front panel LEDs respond, but nothing else happens, no sound or video.
>I have tried unplugging it and still the same thing, nothing at all. It
>is a series 2, with a second HD added.
>
>Any ideas on A) what the problem is and B) what my option are. I am
>assuming that with the second drive added, TIVO won't do anything for
>it. I just purchased a lifetime subscription for this unit recently, so
>I really can't just replace it.
>
>I am comfortable with opening the unit and working on it if I have an
>idea of what the problem actually is, such as the power supply or HD,
>for example.
>
>Any ideas will be GREATLY appreciated, as I am very spoiled by my TIVO
>and can't imagine life without it, as I am sure you all understand.
>
>Thanks in advance,
>Doug S.
If you have fried it, remove the second hard drive and any mounting brackets
you may have placed in there and then contact TIVO (or directv is a DirecTivo)
and arrange for a replacement.

Dont tell them you even had it modded.
 
G

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On Tue, 05 Apr 2005 21:07:20 GMT, glenzabr@nospam.xmission.com (GMAN)
wrote:

>In article <1155jk422m0hs85@corp.supernews.com>, dougs02@spamsux.pobox.com wrote:
>>Last night my electricity went out for a while. After the power came
>>back on my TIVO would no longer work. It
>>is a series 2, with a second HD added.
>>
>>Any ideas will be GREATLY appreciated, as I am very spoiled by my TIVO
>>and can't imagine life without it, as I am sure you all understand.
>>
>>Thanks in advance,
>>Doug S.
>
>If you have fried it, remove the second hard drive and any mounting brackets
>you may have placed in there and then contact TIVO (or directv is a DirecTivo)
>and arrange for a replacement.
>
>Dont tell them you even had it modded.


Well, I'm not sure that even reverting to the original drive,
bracketry, etc., would be enough.

When I modified my series 1, there was a sticker on the back over the
seam between the cover and the housing that I had to break. If the
series 2 had anything like that, TIVO may see it. However, that said,
I think that the OP doesn't have much to lose by trying. I say go for
it.
 

ken

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"George Max" <lazarus@removethis.rr.com> wrote in message
news:5vv551di7hmh7f65n7m14jtp9op7lhsucc@4ax.com...
> On Tue, 05 Apr 2005 21:07:20 GMT, glenzabr@nospam.xmission.com (GMAN)
> wrote:
>
>
> Well, I'm not sure that even reverting to the original drive,
> bracketry, etc., would be enough.
>
> When I modified my series 1, there was a sticker on the back over the
> seam between the cover and the housing that I had to break. If the
> series 2 had anything like that, TIVO may see it. However, that said,
> I think that the OP doesn't have much to lose by trying. I say go for
> it.
>

First, my new S2 didn't have this "seal" on it at all.
Second, I've modified quite a few S1 units and found the "seal" to be easily
removed and reapplied.
 
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Doug S. wrote:
> Last night my electricity went out for a while. After the power came
> back on my TIVO would no longer work (yes, it is on a surge protector).
> Now all I get is a black screen. The green LED does come on, and I can
> feel a vibration, either the fan or HD. When I use the remote, the
> front panel LEDs respond, but nothing else happens, no sound or video. I
> have tried unplugging it and still the same thing, nothing at all. It
> is a series 2, with a second HD added.

When a disk fails, or TiVo does not even see it, the symptoms are the
Green Screen Of Not Quite Death or the "Almost there..." gray screen.
If the green LED is pulsing yellow in response to the remote, it means
that the box has gotten past that point - the TiVo application "myworld"
is running.

Check to see if anything is coming out the coax RF output.
I'm expecting that you'll see a black screen (no snow).
That would mean that the RF modulator is working but not
getting any input. Could be a burned-out MPEG chip.

> Any ideas on A) what the problem is and B) what my option are. I am
> assuming that with the second drive added, TIVO won't do anything for
> it.

It's too late now, but I would have recommended adding two new disks
so that the original could be put on the shelf just for such contingencies.

-Joe
 
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On Tue, 05 Apr 2005 12:44:35 -0500, Doug S. wrote:

> Last night my electricity went out for a while. After the power came
> back on my TIVO would no longer work (yes, it is on a surge protector).
> Now all I get is a black screen. The green LED does come on, and I
> can feel a vibration, either the fan or HD. When I use the remote, the
> front panel LEDs respond, but nothing else happens, no sound or video.
> I have tried unplugging it and still the same thing, nothing at all. It
> is a series 2, with a second HD added.
>
> Any ideas on A) what the problem is and B) what my option are. I am
> assuming that with the second drive added, TIVO won't do anything for
> it. I just purchased a lifetime subscription for this unit recently, so
> I really can't just replace it.
>
> I am comfortable with opening the unit and working on it if I have an
> idea of what the problem actually is, such as the power supply or HD,
> for example.
>
> Any ideas will be GREATLY appreciated, as I am very spoiled by my TIVO
> and can't imagine life without it, as I am sure you all understand.
>
> Thanks in advance,
> Doug S.

Some Series 2 units have small power supplies (30-35 Watts or so) that won't
reliably handle the startup current for two hard drives. Disconnect the
second drive and see if the first one fires up.
 
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"GMAN" <glenzabr@nospam.xmission.com> wrote in message
news:d2uupr$s46$2@news.xmission.com...
> In article <91p5511jaiafajkhn6vtev5hqlt6185l9i@4ax.com>, Sean <none>
wrote:
> >On Tue, 05 Apr 2005 18:15:23 GMT, theyak <yak@dev.null> wrote:
> >
> >>In article <1155jk422m0hs85@corp.supernews.com>, dougs02
> >>@spamsux.pobox.com says...
> >>> Last night my electricity went out for a while. After the power came

<snip>

You can transfer the lifetime so, even if it's fried, you can get a new one
and transfer it to the new one.

Scotty
 
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> That is something I will have to check on this weekend. Would it make
> sense if this is the case to buy a used TIVO of the same model on e-bay
> and swap drives? It appears that I can pick up the same model without
> any upgrades for $50-$60 and could just switch the drives around. Then
> when the unit comes back, assuming TIVO repairs or exchanges it, I could
> put my drives back in, hopefully saving my upgrade as well as the
> programing on it, though that is secondary at this point.

Sounds reasonable. Although by the time you get the used unit, screw around
with swapping and sending it back, you could just as easily cannibalize it
for parts and save yourself the added shipping costs back to Tivo for
repairs. Granted, getting it fixed would get you a second unit. Albeit by
perpetrating a fraud in the process. But hey, it's extremely unlikely the
grunts refurbing these units will put any effort into actually checking the
legitimacy of the deal. And even if they did, what're they gonna bother
doing? Hold it hostage for the repair costs? You already rearranged the
parts so it's not like it'd matter.
 
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wkearney99 wrote:
>>That is something I will have to check on this weekend. Would it make
>>sense if this is the case to buy a used TIVO of the same model on e-bay
>>and swap drives? It appears that I can pick up the same model without
>>any upgrades for $50-$60 and could just switch the drives around. Then
>>when the unit comes back, assuming TIVO repairs or exchanges it, I could
>> put my drives back in, hopefully saving my upgrade as well as the
>>programing on it, though that is secondary at this point.
>
>
> Sounds reasonable. Although by the time you get the used unit, screw around
> with swapping and sending it back, you could just as easily cannibalize it
> for parts and save yourself the added shipping costs back to Tivo for
> repairs. Granted, getting it fixed would get you a second unit. Albeit by
> perpetrating a fraud in the process. But hey, it's extremely unlikely the
> grunts refurbing these units will put any effort into actually checking the
> legitimacy of the deal. And even if they did, what're they gonna bother
> doing? Hold it hostage for the repair costs? You already rearranged the
> parts so it's not like it'd matter.
>

I think the point is that the failed unit has a lifetime sub, so getting
it fixed would keep his subscription.

Randy S.
 
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Randy S. wrote:
> wkearney99 wrote:
>
>>> That is something I will have to check on this weekend. Would it make
>>> sense if this is the case to buy a used TIVO of the same model on e-bay
>>> and swap drives? It appears that I can pick up the same model without
>>> any upgrades for $50-$60 and could just switch the drives around. Then
>>> when the unit comes back, assuming TIVO repairs or exchanges it, I could
>>> put my drives back in, hopefully saving my upgrade as well as the
>>> programing on it, though that is secondary at this point.
>>
>>
>>
>> Sounds reasonable. Although by the time you get the used unit, screw
>> around
>> with swapping and sending it back, you could just as easily
>> cannibalize it
>> for parts and save yourself the added shipping costs back to Tivo for
>> repairs. Granted, getting it fixed would get you a second unit.
>> Albeit by
>> perpetrating a fraud in the process. But hey, it's extremely unlikely
>> the
>> grunts refurbing these units will put any effort into actually
>> checking the
>> legitimacy of the deal. And even if they did, what're they gonna bother
>> doing? Hold it hostage for the repair costs? You already rearranged the
>> parts so it's not like it'd matter.
>>
>
> I think the point is that the failed unit has a lifetime sub, so getting
> it fixed would keep his subscription.
>
> Randy S.

Exactly. I have purchased a used (presumably dead) unit and will use
that drive to send it in. When it comes back, I can put my drives back
in it and save the other drive in case I ever need it again. All I
really care about is the subscription, aside from that I wouldn't mind
upgrading the unit anyway.

Doug S.
 
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"Scott Nelson - Wash DC" <spamcop@bnmnetworks.net> wrote in message
news:AzS4e.960$B12.14@trnddc09...
> "GMAN" <glenzabr@nospam.xmission.com> wrote in message
> news:d2uupr$s46$2@news.xmission.com...
>> In article <91p5511jaiafajkhn6vtev5hqlt6185l9i@4ax.com>, Sean <none>
> wrote:
>> >On Tue, 05 Apr 2005 18:15:23 GMT, theyak <yak@dev.null> wrote:
>> >
>> >>In article <1155jk422m0hs85@corp.supernews.com>, dougs02
>> >>@spamsux.pobox.com says...
>> >>> Last night my electricity went out for a while. After the power came
>
> <snip>
>
> You can transfer the lifetime so, even if it's fried, you can get a new one
> and transfer it to the new one.

By policy, the lifetime only transfers to a new machine if Tivo replaces your
machine as part of an official repair. I believe they will repair modded
units, however the repair will not be covered under the warranty. If you
replace the machine yourself, you will have to convince a CSR to make a policy
exception to transfer the lifetime service. I've heard of it happening
before, but good luck if you attempt that route.

Ken
 
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"Joe Smith" <joe@inwap.com> wrote in message
news:NqCdnY2nr_LeAc7fRVn-vg@comcast.com...
>
> When a disk fails, or TiVo does not even see it, the symptoms are the Green
> Screen Of Not Quite Death or the "Almost there..." gray screen.

In PCs, if you hook the IDE cable up backwards, the system generally doesn't
power up at all - fans will spin, hard drives will start whirring, but you get
a blank screen.

I'm not saying his IDE cable is backwards, but it's possible that a blown hard
drive could cause symptoms similar to a mis-connected one.

I would also try the different output options, in case one of the output
connectors was fried but the others still work.

Ken
 
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In article <d340n4$5rb$1@eeyore.INS.cwru.edu>,
Ken Alverson <USENET.Ken@Alverson.net> wrote:
>"Joe Smith" <joe@inwap.com> wrote in message
>news:NqCdnY2nr_LeAc7fRVn-vg@comcast.com...
>>
>> When a disk fails, or TiVo does not even see it, the symptoms are the Green
>> Screen Of Not Quite Death or the "Almost there..." gray screen.
>
>In PCs, if you hook the IDE cable up backwards, the system generally doesn't
>power up at all - fans will spin, hard drives will start whirring, but you get
>a blank screen.

Yes, but Tivos aren't PCs.

>I'm not saying his IDE cable is backwards, but it's possible that a blown hard
>drive could cause symptoms similar to a mis-connected one.

But I think the first screens that come out of Tivo come out of ROM, so
miswiring/dead hard drives shouldn't affect this.
--
mattack@vax.hanford.org
 
G

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<mattack@vax.hanford.org> wrote in message
news:d34nv7$n9i$1@vax.hanford.org...
> In article <d340n4$5rb$1@eeyore.INS.cwru.edu>,
> Ken Alverson <USENET.Ken@Alverson.net> wrote:
>>
>>In PCs, if you hook the IDE cable up backwards, the system generally doesn't
>>power up at all - fans will spin, hard drives will start whirring, but you
>>get
>>a blank screen.
>
> Yes, but Tivos aren't PCs.

They are not, however, they share a lot of architectural similarities.

>>I'm not saying his IDE cable is backwards, but it's possible that a blown
>>hard
>>drive could cause symptoms similar to a mis-connected one.
>
> But I think the first screens that come out of Tivo come out of ROM, so
> miswiring/dead hard drives shouldn't affect this.

And the first screen on a PC comes out of the ROM BIOS, but a miswired hard
drive prevents even that from appearing.

It's probably not the hard drive, it's probably the power supply or the video
output hardware. But I'm just throwing outpossibilities.

Ken
 
G

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Archived from groups: alt.video.ptv.tivo (More info?)

In article <d3645q$j48$1@eeyore.INS.cwru.edu>,
Ken Alverson <USENET.Ken@Alverson.net> wrote:
>It's probably not the hard drive, it's probably the power supply or the video
>output hardware.

Yeah, that's why I was suggesting he try the other video output(s) to
see if he gets no video on them either. If he gets video on some outputs,
that's better than nothing, and may be tenable for now.
--
mattack@vax.hanford.org