Question Toshiba 55L621U won't turn on properly

[Towerson25]

Hi. I recently got this tv and it is giving me problems. When first turned on it works fine, then after the splash screen shuts off completely. The red light blinks 8 times and then stays solid red for about 30 seconds then turns off. No power button on the tv/remote seems to work after this. Below is a YouTube video showing the issue. Any suggestions would be great!

View: https/www.youtube.com/watch?v=Bz9fHYVVc04

 

[helpstar]

RMA the TV, it´s faulty

 

[Towerson25]

RMA the TV, it´s faulty

There’s nothing that can be done? No board replacements or anything?

 

[helpstar]

Isn´t it under warranty?

 

[Towerson25]

Isn´t it under warranty?

I’m not sure. I just got it Saturday for 5$. I hope it’s under warranty, I didn’t think to check.

 

[Towerson25]

Isn´t it under warranty?

Hey, I called today and it is not under warranty, any advice on what my next step should be?

 

[helpstar]

Was it ever working? How old is the TV?

 

[Towerson25]

Was it ever working? How old is the TV?

Yes, it has worked for about 2 years, it just stopped working late last week. I think its about 2 years old.

 

[helpstar]

Maybe this can help

View: https/www.youtube.com/watch?v=hT4rUkN7Xn0

 

[nsxnjkb]

the firmware flew off , download the official USB firmware site and follow the instructions.

 

[Carla D70]

Hi.any solutions yet. I have the same television model and have the same issue right around the same time you had yours ironically. Had it for about two-and-a-half years I've read so many things I change the power supply board that wasn't it and I change the t-con board that didn't fix a problem. Fortunately for me I just been plying the parts off of eBay and if they don't work I've been fortunate enough to resell them back so I'm not stuck with the parts just wondering did you have any luck what your television issue I would hate to try to redo the firmware as someone suggested on your page and that's not the problem

 

[yamaholic]

I (along with many others I’m finding) am having this exact same issue with the 55L621U which leads me to believe it is indeed a firmware issue and nothing hardware related (unless these TVs were all designed to fail at the same time!) - I tried flashing the firmware that Toshiba has on their website but it goes to 20% and fails…I’m guessing this is due to the firmware being an old version and the TV not allowing a downgrade - that said has anyone found a firmware that will work? The version I tried is 20170830113420_update_casttv_uhd_01.04.088_fy17_sc_init_clear.prg which is obviously an old (possibly the original) version. Anyone with a working version out there? Thanks much!

 

[helpstar]

Hi.any solutions yet. I have the same television model and have the same issue right around the same time you had yours ironically. Had it for about two-and-a-half years I've read so many things I change the power supply board that wasn't it and I change the t-con board that didn't fix a problem. Fortunately for me I just been plying the parts off of eBay and if they don't work I've been fortunate enough to resell them back so I'm not stuck with the parts just wondering did you have any luck what your television issue I would hate to try to redo the firmware as someone suggested on your page and that's not the problem

only things to replace would be the backlight itself and the motherboard

I (along with many others I’m finding) am having this exact same issue with the 55L621U which leads me to believe it is indeed a firmware issue

TVs really fail very often right after the warranty expired. That´s because the used hardware is not designed to last very long and can be very sensible to:
transporting/moving around, temperature,....
If you´ve got the same problem, how can you try updating the firmware?

 

[551621u]

Hi.any solutions yet. I have the same television model and have the same issue right around the same time you had yours ironically. Had it for about two-and-a-half years I've read so many things I change the power supply board that wasn't it and I change the t-con board that didn't fix a problem. Fortunately for me I just been plying the parts off of eBay and if they don't work I've been fortunate enough to resell them back so I'm not stuck with the parts just wondering did you have any luck what your television issue I would hate to try to redo the firmware as someone suggested on your page and that's not the problem

I replaced everything! All cables and All boards! Same thing! Do not buy any parts. Does the same splash screen and goes back off. Been to a lot of sites where nobody was able to fix it. I think it was a Chrome cast update that bricked the TV. Lot of user from 11/19 to 4/15/20 have the same issues. With the cost of power board or main board lots of people have just bought a new TV. I paid $100 for ALL the components from a broken screen 55L621U. Tested each component as I switched them out (even pwr/imput button, wifi, 3 boards, and all wires) to no avail. Power on splash screen the black screen and power off. No support on this one. Best Buy 389 for a new one.

 

[ZoNecaise]

Has anyone found a way to fix this? I’ve had the same exact issue with the same TV and it’s only 2 years old

 

[yamaholic]

Unfortunately after reading every forum and troubleshooting guide I could find I haven't been able to get this TV working again...and after hearing of plenty of people that have replaced all kinds of parts and are still having the issue I decided to give up and bought a new LG OLED TV and gave the Toshiba to a friend of mine who likes to tinker with this kind of stuff. I'll definitely never but another Toshiba TV again, that's for sure!