Toshiba C55Dt B5153 won't power up

PKelley16

Commendable
Nov 5, 2016
2
0
1,510
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Hello, My Toshiba laptop is only 6 months old and has been running like a dream! Last week the DVD drive just stopped recognizing discs so I did the Google search and found the posts with directions on how to fix the issue. After trying two of the three posted fixes on one thread I attempted the third fix that took me to the RegEdit and to the DVD driver and deleted the Upper and Lower filters as instructed and suddenly a blue screen and when it restarted or should have restarted, nothing but a black screen and the 'power' LED is the only sign of life. I tried the battery hard reset and nothing changed. I used the power cable from one of my others Toshibas and nothing. Please help if you can. Thank you in advance!
 

WyomingKnott

Distinguished
I strongly recommend that you take it in to a shop before any more damage is done. I would recover the data, do a factory reset or clean install, and re-install software. Playing with registry fixes without a deeper understanding of the registry than I have can be a recipe for disaster.

In the future: Get an external drive, do whole-system backups before fiddling with the registry and on a regular basis. If you hose the machine, you can always restore the last backup after recovering any new / changed user files.

Edit: On second thought, this sounds like a physical issue. Did any of the previous posted fixes involve opening the machine? Really, take it to a shop.
 

PKelley16

Commendable
Nov 5, 2016
2
0
1,510
0


Hi WyomingKnott and Thank You for your reply. The machine has never been opened except for the battery removal hard reset fix which didn't work. This may be a Windows 10 error as well as I have been having issues with updates which I believe is what happened to the DVD drive to begin with?
 

WyomingKnott

Distinguished
If all you get when you turn on the computer is a black screen, it sounds as if you are not booting as far as the BIOS. If you can't even get to BIOS, then it's not a Windows problem, or not only a Windows problem. If it's a hardware problem with a notebook, I personally would go to a shop. I only fiddle with my tower machine.
 
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