toshiba C655D keyboard not working

slagesse

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May 9, 2015
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I am working with a client who is in a group home for mentally challenged and/or disabled adults. He has the toshiba C655D sattelite laptop. I was able to fix all the issues except I cannot figure out how to get the keyboard to work. I tried the language and region settings, those are all correct. I tried to use the on screen keyboard except the keyboard doesnt work so I was not even able to that! The arrows, touchpad and mouse all work. The function settings (of those I tried) also seem to work. Can somebody please help me?
 
NOTE: If you need to type in a password to even get into Windows to do the following, make sure you attached an external keyboard first, to get past the password. Then disconnect the external keyboard and try the following...

1. Uninstall the keyboard driver.
2. Reboot the computer (without reinstalling the driver).
3. When it restarts, it should reinstall the driver on its own.

If this doesn't work, you may wish to try connecting an external keyboard and see if it works fine. If it does, then it could be the keys themselves that are the issue.

You may also want to try updating the Synaptics Driver if the above doesn't help.
 
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