Toshiba Laptop - Blackscreened - will not shut down

[TheHel1x]

So my friend got home and opened the lid on his Toshiba laptop which was already powered on. He hit the power button to wake it up but the screen stayed black. He tried holding the power button to shut down but it will not shut off. It is newer Toshiba laptop that does not allow you to take the battery out.

OS: Win8.1
Make: Toshiba
CPU: Intel i5
GPU: Integrated

 

[scout_03]

unplug ac there should be a little hole in the bottom that permit rto reset cmos .

 

[scout_03]

unplug ac there should be a little hole in the bottom that permit rto reset cmos .

 

[TheHel1x]

Worked. Thank you very much. Sir. I didn't even know that reset button was there and I have a very similar model laptop. Thanks you again.

 

[scout_03]

some new model with fixed battery use this on many brands came out a few years ago .