Toshiba Satellite keeps turning off

[Bluetoothless]

I have an A665-5184x that was having same issue with random shutdowns. If computer stays on long enough perform the following :
Go into power settings and click on "choose what pushing power button does..."
Set every selection to "do nothing"
Save changes....

 

[Hanson_1]

My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks

Am having the same isue now... cant listen to my spotify even due to this

 

[jesvin]

Maybe its the problem with the wireless network driver. Try disabling wifi

 

[3boyz3madison]

Unfortunately taking out the battery and running the laptop on the adapter did not help.

I don't have a solution, the SAME thing keeps happening to me. I've had it in for repair. It worked for a week or so, now we are back to randomly turning off. The battery is NOT overheating. Taking battery out doesn't help. I'm at a loss.

 

[roto1985]

I have the same issue. The Satellite laptop switches off randomly. However, I noticed the issue occurs only after playing a sound e.g. running You Tube or listening to music. If only documents are open, the issue does not come at all. Also, it slightly glitches before it suddenly turns off.
To me it seems power issue with the speakers which is shorting off the 19 VDC of internal voltage and hence causing immediate trip.

 

[Norfleet1]

This is not an answer but most assuredly the same thing is happening with my Toshiba Satellite. I purchased a new battery but that didn't help. And yes the laptop is running hot. Unfortunately, I am not as comfortable as some if you with taking apart the laptop and clearing fans nor would I know what a "strip for heating" is...idk. Seems like an inexpensive option is out there but without some of your skill set. I maybe forced to buy a new laptop but does this mean not to purchase another Toshiba?

 

[NOT_PROVIDED_321]

My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks

 

[Norfleet1]

JLovely56, Do you have the laptop on a flat surface? I replaced the battery in my laptop and then placed the laptop atop an unused baking grid. It looks like a wire basket. But the laptop has not been overheating and is not shutting off...for now. I will look into a few of the suggestions for cleaning the vents that were mention in the posts but I believe I have extended the life of the laptop for a while longer.

 

[Rick in Wichita Falls]

Mine did the same thing, I took the battery out and ran it just plugged in. It has not shut off yet and it has been 4 hours now. I am going to order a new battery on Ebay for $34.

 

[Dale_2]

I had the same problem and after trying many things with no success I uninstalled the Toshiba eco-utility (found by going to Control Panel and clicking the Programs and Features). I did not have the problem until I installed Windows 10.
Thus far all in now fine.

 

[Domenick_1]

I know that most of these post are old but I would like to post my solution. I have determined one of the problems are when you have the wall adapter plugs into the laptop that's one of the batteries charged I would take out the battery and the computer with still turn off. Thus making sure that its new thermal paste I found out that the wall adapter itself was giving out too much power. When the battery is back in the unit fully charged the unit does not turn off until the battery is dead but if I do plug in the wall adapter it can be from 20 minutes up to an hour and 15 minutes the computer will shut off with the battery inside. So I will suggest to most people that have a Toshiba before you do anything extenuating try to go get the universal adapter because the one that comes with the unit might be defective.

 

[Leo_7_]

The same happens to me to. Laptop will stay on for 20-30 minutes and then turn off randomly. It is not overheated nor anything else. It just clicks (sound) and goes off. I need help.

My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks

I hate to tell you this but I have the same problem with this laptop and it's bad news. The power button is likely the problem and Toshiba no longer makes the part so it cannot be repaired. Per my repair person it's poorly designed like a piece of tape and 2 pieces of aluminum foil and he can see why it quit working. It took a while to discover that this was the problem and he had to finally take it apart to see this. Toshiba will take no responsibility for this poor design and has told me to buy a new computer even though mine was purchaed in January of '12 and I started initially having this issue probably 14 months after purchase. I would love to keep finding more people with this problem, maybe if we all complained Toshiba would listen. You are not the only other person with this problem I have seen on internet forums.

 

[Segismundo1950]

I have a p755-S5120 model that had this issue (randomly clicking off even while at bios) that I actually just worked around a few days ago. I ended up taking it apart, disconnecting the touch media keys and masking off the connector with tape and it hasn't done it since.

While the laptop was on, I could plug the connector for the media keys into the slot on the motherboard and could reliably reproduce the issue. Is this the problem here? I dunno, Toshiba support has been less than helpful with this issue but if you're out of options it's worth a shot.

Funny enough, this laptop replaced a Dell Studio that had this exact same issue that I worked around the same way.

What are the Touch Media Keys? Thanks

 

[NLO_jock]

OK, I've been noticing this similar thread all over the internet and it seems that the issue is the "power board".

Basically the on/off switch starts to wear.

So I went to a place to have them replace it, but they didn't want to deal with a laptop so what I ended up doing
what seemed to help was to split the back part of the laptop.

OK, that means nothing, and I'm having a hard time putting this into words. Maybe I'll do a video shoot & post
to youtube later, but you know how you normally want to take the cover off of a laptop to access the motherboard?
There's a phase where they say use a guitar pick to take the cover off.

Well, I just did that near the top of the laptop (closest to the power switch), and it's opened like 1/16" of an inch
(1 or 2 mm) and leave it that way. No screws. No taking apart entire laptop. Literally takes 10-15 seconds

what I think this does is keeps the power switch lifted high enough to not touch the contact that causes the
system to shut down.

Your mileage may vary!

Funutation

 

[NLO_jock]

Many thanks to Funutation [23Oct2014] for describing the probably cause of a Toshiba laptop powering-off problem & suggesting an easy fix.

Following Funutation's suggestion but with a slightly modified procedure, I was able to get my Toshiba Satellite P755 running again in almost no time. Here are the details on what I did, which took <1 minute to complete.

1) Power off laptop & unplug power cord.
2) Turn laptop upside down with battery facing towards you.
3) Locate nylon washer (I used one with a thickness of ~1.6mm & diameter of ~10mm).
4) Cut nylon washer in half.
5) Leaving the battery in place, use flathead screwdriver to wedge between laptop case & battery.
6) Insert the 2 halves of the nylon washer into the wedged opening between the laptop case & battery (near the left side of the battery & about 30-35mm apart).
7) Removing the flathead screwdriver will cause the laptop case & battery press to against the 2 nylon washer halves & provide a suitable gap to keep the power switch from shorting out.
8) Plug in & power Toshiba laptop back on.

This particular fix has been successfully working flawlessly for >3 months on my Toshiba Satellite P755.

NLO_jock

 

[lilcletus]

The problem is the power button. Here's how I fixed it. [video="https/www.youtube.com/watch?v=mRWZjWioxzM"][/video]

This was a huge help thank you. However I wasn't able to power on my computer once I disconnected the power button. So I had no choice but to power it on then disconnect the button really quick.

Once disconnected I had no further issues (thanks again it stays on!) but this meant I had to do this same intrusive routine every time I need to power on...

BUT!!! I found an option in control panel / power that you can disable the malfunctioning power button.. I'm running windows7, fyi.. once I did that and reconnected the power button to the system board my issue is fixed. The only thing is now I can't power down via the power button (who the heck cares anyway)...

Good luck!

 

[Westernmoon]

My toshiba satellite p755-s5320 keeps just turning off (not shutting down) just click off. I took it to a tech and he kept it for two days and he said it never happened to him. It continues to happen to me everyday. The laptop stays on from around 5 to 20 min. Hope someone can help me with my problem. Thanks

Hello JLOVELY56 - I hate to tell you this but I have the same problem with this laptop and it's bad news. The power button is likely the problem and Toshiba no longer makes the part so it cannot be repaired. Per my repair person it's poorly designed like a piece of tape and 2 pieces of aluminum foil and he can see why it quit working. It took a while to discover that this was the problem and he had to finally take it apart to see this. Toshiba will take no responsibility for this poor design and has told me to buy a new computer even though mine was purchaed in January of '12 and I started initially having this issue probably 14 months after purchase. I would love to keep finding more people with this problem, maybe if we all complained Toshiba would listen. You are not the only other person with this problem I have seen on internet forums.

Hmmm... I bought my laptop one year ago & cannot return it as I bought it from Dick Smith in Australia who are now in receivership.... It does sound like poor design.
It is NOT overheating - I have my laptop on a cake rack specifically to prevent this happening, and I can't imagine how it could be dust given that it is closed when I am not using it, and I have only had it one year.
I have reset absolutely everything I can find and it still keeps shutting down quite randomly if I haven't used the mouse/keyboard for as little as a couple of minutes - very annoying while trying to study.
I will try some of these solutions because clearly I'm not going to be covered by warranty and equally clearly will not be buying Toshiba again (a bit like iphones really... never again). Thanks everyone for your help.

 

[Gamma-it]

Well, the clicking sound , when it turns off randomly, sounds similar to the clicking sound that happens when you hold the power button for a long time to shut it down forcefully. Hence, the power button is the one to blame here. There are a lot videos on how to fix the power button.