Toshiba satellite laptop Factory Reset not working

[anstar]

Pressing 0 gets me to the reset screen, but when I try to click "yes" everything just freezes. This laptop has been successfully 'reset' once before. Could that be the problem? You only get one do over? Is it beyond repair now?

 

[hackintosh777]

Pressing 0 gets me to the reset screen, but when I try to click "yes" everything just freezes. This laptop has been successfully 'reset' once before. Could that be the problem? You only get one do over? Is it beyond repair now?

Can you boot to the OS?