Toughbook 28 refuses to charge a new battery

jimigunne

Honorable
Jun 30, 2012
1
0
10,510
0
Bought a Toughbook CF-28 just to run an old XP program. But it only works with AC adapter, as a red X is shown over the battery it finds installed and its stuck at 3%---not charging. So I bought a new battery. But this battery also will not charge up! I had a dell laptop once that would not charge up with upgraded battery, because it was not "genuine dell". Could it be a similar compatibility problem, and is there a work-around?
 

Mammatus

Estimable
Apr 8, 2015
3
0
4,510
0
Already had this problem!

Shut down your computer. Disconnect it from the charger. Remove the battery. Wait about 2-3 min! Connect the battery! Connect the charger! Restart...

Should work!

Good luck!
 
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