Solved! Try doing a factory reset than make a new google play account on gmail remove the old one i have done mine that way

[masood727]

Try doing a factory reset than make a new google play account on gmail remove the old one i have done mine that way

 

[webworkings]

You cannot access a device after a reset using any account other than the original one. It just won't let you.

 

[nwtrex206]

You cannot access a device after a reset using any account other than the original one. It just won't let you.

What if the phone is really mine and j just need to know the email that is linked to the phone.. I didn't set s recovery method at all

 

[webworkings]

We have no way of proving ownership. You have to either know the information or try contacting the manufacturer to see if they can assist. We cannot assist in bypassing any log in information.