Trying to fix

Chelli1

Estimable
Feb 22, 2015
2
0
4,510
0
I have an Asus laptop. I don't know much about them. I can get on my internet fine, use all my functions fine. The problem is when I want or need to restart the laptop. I hit restart and after a few seconds I get a black and white line screen and have have to power it off. Then it will start fine. I think it is a virus since I get a full page ad on memorycontrol.biz. It says call this number to fix the computer and can only get rid of ad by shutting down. Is there any fix for this. Have windows defender and no virus or maleware found. What to do What to do. Asus 64 bit laptop, core i5
 

Sammyjo20

Estimable
Feb 21, 2015
126
0
4,660
23


Haha ;)
 

Sammyjo20

Estimable
Feb 21, 2015
126
0
4,660
23


I would recommend that you install Malware Bytes Anti Malwayre as it's free. Just make sure to run a full scan and it should clean anything for you. Also install CCleaner. Run the cleaner and registry cleaner and it cleans all corrupted registry keys and stuff like that. (Worth a try)

Just reply if that doesn't work. :)
 
D

Deleted member 1697763

Guest


I guess the saying "great minds think alike" rings true here :)
 

Sammyjo20

Estimable
Feb 21, 2015
126
0
4,660
23


Haha ;)
 

Chelli1

Estimable
Feb 22, 2015
2
0
4,510
0
I pick both PizzaTheHutt and Sammyjo20 as the best solution since they both said the same thing. I was actually able to restart after the scan. BTW found 7 errors. Thank You so much...it was driving me crazy.....
 

Sammyjo20

Estimable
Feb 21, 2015
126
0
4,660
23


Brilliant! Glad to help. :) Did CCleaner pick up anything?
 

Sammyjo20

Estimable
Feb 21, 2015
126
0
4,660
23


Brilliant! Glad to help. :) Did CCleaner pick up anything?
 

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