trying to get on start menu on my android

Stephanie_3

Estimable
Aug 30, 2015
1
0
4,510
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my android charges and turns on but then gets to the tracphone thing and repeats that over and over.How do i get past that part to the actual menu?
 

hang-the-9

Titan
Moderator
That is a sign of something wrong with the OS or the phone hardware. Doing a factory reset to defaults may fix this (it will wipe all data not stored on a SD card or in the cloud), if that does not work you would need to try to download and flash the ROM on the system using a computer (will wipe the phone even more). Or bring it to a service center for your carrier and have them take a look at it.
 

hang-the-9

Titan
Moderator
That is a sign of something wrong with the OS or the phone hardware. Doing a factory reset to defaults may fix this (it will wipe all data not stored on a SD card or in the cloud), if that does not work you would need to try to download and flash the ROM on the system using a computer (will wipe the phone even more). Or bring it to a service center for your carrier and have them take a look at it.
 
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