trying to get on start menu on my android

[Stephanie_3]

my android charges and turns on but then gets to the tracphone thing and repeats that over and over.How do i get past that part to the actual menu?

 

[hang-the-9]

That is a sign of something wrong with the OS or the phone hardware. Doing a factory reset to defaults may fix this (it will wipe all data not stored on a SD card or in the cloud), if that does not work you would need to try to download and flash the ROM on the system using a computer (will wipe the phone even more). Or bring it to a service center for your carrier and have them take a look at it.

 

[Willie0]

thanks hang-the-9 foe the information. This error occurred with my phone yesterday and your solution worked well with me.