Archived from groups: alt.cellular.verizon (More info?)
(this was originally posted to alt.cellular.motorola - I meant to post it
here)
I have a Motorola V60s. It is about 6 months old, with 43 hours total
usage. I got it new from Verizon. It has started giving me an "Unable to
charge" message.
The phone is adult used and has not been dropped, abused, or anything else
that might damage it. It is still under warranty (got it thru Verizon's
website).
When I turn the phone off, and then insert the phone-to-charger connector,
and then plug the charger into the wall socket, the phone turns itself on
(something I did not know it could do) and tells me that it is unable to
charge.
About two weeks ago, this first happened intermittently. Now it is refusing
to charge at all. Initially I thought it might be the charger (Moto OEM,
came with the phone) - perhaps it wasn't seating properly? Reinsertion of
the charger phone connector a couple of times seemed to encourage it to
charge (inspection of the connectors pins, and their spring-like hooks looks
fine, no tarnish, no out of alignment - looks to me to be just the way it
was when it came out of the box). But now, reinsertion does not work at all
to make it charge up.
The problem It does not appear to be battery related -- I have two Motorola
OEM batteries, both bought new - a slim (came with the phone) and a high
capacity (bought a month or two later). This "unable to charge" occurs no
matter what battery I try. Battery contacts and phone contacts appear clean.
Could this be a charger problem ?? -- since the phone "knows" the charger is
inserted, I tend to think not -- but then again, I do not really know what I
am dealing with here. Or is this a sign that the phone is toast? And what
do I do about this? Walk into a Verizon company store? Do they take weeks
to figure out the problem, or give loaners, or what?
Advice is most welcome.
TIA
albert
(this was originally posted to alt.cellular.motorola - I meant to post it
here)
I have a Motorola V60s. It is about 6 months old, with 43 hours total
usage. I got it new from Verizon. It has started giving me an "Unable to
charge" message.
The phone is adult used and has not been dropped, abused, or anything else
that might damage it. It is still under warranty (got it thru Verizon's
website).
When I turn the phone off, and then insert the phone-to-charger connector,
and then plug the charger into the wall socket, the phone turns itself on
(something I did not know it could do) and tells me that it is unable to
charge.
About two weeks ago, this first happened intermittently. Now it is refusing
to charge at all. Initially I thought it might be the charger (Moto OEM,
came with the phone) - perhaps it wasn't seating properly? Reinsertion of
the charger phone connector a couple of times seemed to encourage it to
charge (inspection of the connectors pins, and their spring-like hooks looks
fine, no tarnish, no out of alignment - looks to me to be just the way it
was when it came out of the box). But now, reinsertion does not work at all
to make it charge up.
The problem It does not appear to be battery related -- I have two Motorola
OEM batteries, both bought new - a slim (came with the phone) and a high
capacity (bought a month or two later). This "unable to charge" occurs no
matter what battery I try. Battery contacts and phone contacts appear clean.
Could this be a charger problem ?? -- since the phone "knows" the charger is
inserted, I tend to think not -- but then again, I do not really know what I
am dealing with here. Or is this a sign that the phone is toast? And what
do I do about this? Walk into a Verizon company store? Do they take weeks
to figure out the problem, or give loaners, or what?
Advice is most welcome.
TIA
albert