Virus - Stuck in Attempting Repair Windows 10

Lagforever

Commendable
Feb 28, 2016
2
0
1,510
0
My dell touch laptop purchased 2 years ago got a pop up virus and now I am stuck in attempting repair over and over again. It doesn't work and always goes back to the same options after it says that. I can't log in or even get to the part were they ask me for my password to get in.

I tried all the options and resets but it always goes back to the same options and when I get to troubleshooting - advanced options and then reset - it says that it is unable to do so as the drive is locked to please unlock it first. I have no idea how to do that. I don't have any disc to put in as the laptop has no entry for it, I currently have Windows 10. I tried everything and I am out of options. It also says this after it ends the attempted reset:

"Startup repair couldn't repair your pc"
And then a name of a logfile.

Thank you so much in advance for your help! If more information is needed I will be glad to provide it!
Sorry for the inconvenience.
Best Regards!
 

Lagforever

Commendable
Feb 28, 2016
2
0
1,510
0



Hello and thank you so much for the early reply! However like I said in the description of my problem I am unable to install anything in my laptop. I really needed a solution that didn't involve installation. I can't even log in the laptop is stuck in attempting repairs and it always goes back to the options that include troubleshooting, reset, advanced options, and command prompt. I can't even get to my account to log in. Is there anything you think I can try?
 
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