I have a virus on my hp laptop and need some help. It wont let me run defender (says something about the app being turned off by group policy). When I turn WiFi on I only have a limited amount of time to do anything before this “blue screen of death” comes on asking for some activation key and has some sketchy phone number to call (not legit, called and some middle eastern guy answered “hello?”) and I have to force shut down the computer. This all happens in safe mode as well, and there are a couple things that just won’t let me uninstall for some reason. I was able to get Avast but it doesn’t work so I’m not sure if this virus is also preventing other antivirus from being able to download or run. Since I did just reset this thing I’m not worried at all about files or anything else because there aren’t any, it’s practicallt empty. Please help! Thank you.
what you want to do is from an uninfected pc is go to the big anti virus comp like mcafee/nortons/bitdefender. look for there free rescue iso. use the free iso to make a bootable usb stick and boot from the usb stick and try and clear the virus.
Since the virus software runs in safe mode it will probably stop any av software removing it
Try downloading kaspersky rescue cd
This is a bootable linux antivirus cd for windows
If you can boot from this cd or the usb version
And if it can find & remove the virus software
You would probably need to run several programs like malwarebytes to be sure the virus has gone
Is there any warning about your files being encrypted and paying a ransom to get them back.?
Booting from a linux based rescue cd , dvd or usb and copying files off to a usb hard disk may be required
Linux rescue cds avoids the problems of windows user file permissions preventing files being copied or entering folders being blocked by some windows based rescue disks .
An alternative is removing the hard drive and putting it in a usb tray
(preferably usb 3.0) to recover document files on another pc before putting it back in its pc and doing a clean install of windows taking advanced options to format the partitions before re installing windows