FreedomPop has HORRIBLE customer service and they will not refund you anything, even for accidental double orders. I accidentally ordered a phone twice because their website wans't refreshing. They wouldn't cancel the order and said I needed to refuse the 2nd phone when it ships, then I would get a refund. Well, while I did have 2 tracking numbers, only 1 phone showed up. I never refused the 2nd phone because it didn't come at all! So I disputed the 2nd charge with my bank and they reversed it. In response, FreedomPop canceled my account and banned me from ever opening one with them again. So I am being punished for their lack of communication and lack of proper customer service (I work in customer service management). I have reported them to the BBB, also.
Steer clear of this company. While the service is OK when it works, their customer service and their TOS both need some work to cater to the customer's needs. The fact that you have to pay an extra $5.99 should be a BIG RED FLAG. Customer service should be free to all.