When I try to reset my mackbook air it keeps going to the reset password screen and then it won't do anything from there. I ju

[Sprinklerman704]

Looking for help

 

[COLGeek]

And what happens when you enter the password?

 

[Sprinklerman704]

And what happens when you enter the password?

 

[Sprinklerman704]

It won't let me put in a password I can't do anything. Wish I could add a photo here and show you the screen. And now when I shut it done and back on it goes to the same screen.

 

[COLGeek]

I would suggest taking to an Apple store to see one of the folks are their genius bar.

We can't help with password questions as we have no way to verify the ownership of the device in question.