I got a new computer about 5 years ago and bought Bug Doctor a registry cleaner as one of my first software and since the computer was new I bought the lifetime membership and every year they upgrade the software my key becomes no good and it takes forever to get a new one they were quick to take mt money this time they have ignored my request for over a week have tried e-mailing customer support every thing. As a customer this is not how it should be. Lena