windows 10 gaming laptop crashes and restarts randomly without warning

Mohamed_45

Estimable
Feb 10, 2016
29
0
4,580
0
I have a gaming laptop from (CyberPowerPC) (TracerII) with GTX1070 and for a month now it started crashing and shutting down randomly (restarting) on its own without warning this happens when i'm playing games and the system is stressed or sometimes while watching youtube, i contacted the customer support for assistance and they asked me to perform a MEMTEST so i did but the results came negative and no problems were found , they also asked me to do a clean install of windows 10, which i did and the system ran smooth for a week after the clean install but started crashing again after that, then they asked me to return the laptop for repair , the problem is i don't live in the USA at the moment and the costs to return the laptop to the USA is too high for a laptop, i'm posting here to find opinions, possible fixes and advice .....

what should i do ?
 

t53186

Distinguished
Aug 6, 2006
140
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18,710
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Might be a good idea to monitor temps to see if it's overheating> LINK:https://www.hwinfo.com/ will log temperatures and save to file, so if it hangs you can review the log for excessive temps.
 

t53186

Distinguished
Aug 6, 2006
140
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18,710
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Might be a good idea to monitor temps to see if it's overheating> LINK:https://www.hwinfo.com/ will log temperatures and save to file, so if it hangs you can review the log for excessive temps.
 

rgd1101

Polypheme
Moderator
MERGED QUESTION
Question from Mohamed_45 : "windows 10 gaming laptop crashes and restarts randomly without warning"



 

Mohamed_45

Estimable
Feb 10, 2016
29
0
4,580
0

this is the log and event viewer report
http://
https://www.dropbox.com/s/8fc5dkb39f0s6pk/AS.CSV?dl=0
HWinfo might not be correct....sorry
 

lucaswyrm

Prominent
Dec 10, 2017
34
0
610
5
Well, Maybe You Have Some Kindish Virus In Your Laptop, Well Yeah, You Clean Refreshed Your Windows, But Maybe From One Website You Got That Virus Who Bypasses Antiviruses And Windows Defender....
 

Mohamed_45

Estimable
Feb 10, 2016
29
0
4,580
0

i don't think so, but i made a minidump rar of the crash
http://
 

Mohamed_45

Estimable
Feb 10, 2016
29
0
4,580
0
about two hours ago i managed to install the Nvidia driver without crashing for no reason it just finished installing but after playing World of Warships for an hour and a half the system just rebooted itself while playing without even crashing just stopped working and rebooted as if it was restarted by me and when i checked the minidump i didn't find any reports?

 

Mohamed_45

Estimable
Feb 10, 2016
29
0
4,580
0


The grills of the laptop were blocked by dust, and causing the laptop to overheats and throttles
 
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