my laptop has been blue screening and the electronics guy at the shop i bought it from told me to reset it, and reinstall w10. a few hours into the reset, the laptop stopped because an error occured during the reset and "some files" couldn't be deleted. i clicked "close" as it was the only option and now my laptop is stuck on a black screen with the windows 10 logo and a loading circle. it's been over 12 hours and i don't know what to do. i just want to delete everything on the pc and clean install the windows 10 again. please help!