Hello guys,
I've recently encountered a problem with my computer and I rarely can't solve the problem myself but this time I need some expert help.
My computer started to freeze in about 5 minutes after startup. I was looking for the source of the problem and I think it was my hard drive. Task manager performance show that my disk was at 100% active time but 0 read and write activity.
After numerous hard resets from the power button I tried it in safe mode and everything worked fine, so I figured it was a software problem.
Here's what I've tried:
I checked the drivers but all seemed fine.
I did sfc /scannow and everything was in order.
I did Dism /Online /Cleanup-Image /ScanHealth, CheckHealth and RestoreHealth but no results.
I check my disk with S.M.A.R.T. and still came up with no errors.
I did a Lenovo hardware check from my BIOS but no errors were found.
I changed the BIOS to default values and no changes were made.
I did a clean boot and windows started working fine, but a few changes to startup services and everything goes freezing again.
Finally, since I was able to enter safe mode, I did a backup and decided to do a system restore to factory settings. At first I did quick restore and tried to reinstall windows from start but installation would hang at creating new account, so I thought maybe something was not removed and some software on recovery disk was still corrupt and I did a full disk wipe which took about 6 hours.
When I finally got a clean slate for my disk I tried the installation again but it would still hang at some point. I tried installing with no internet connection, with existing account, with new account and it seemed like disk always stopped working at some point.
After hours of trying I finally managed to get through entire installation and when I got into a freshly installed windows it would do the same. Freeze after a few minutes into the system.
I checked the sypthoms and they were all the same as before.
I boot my computer into the safe mode again and do a clean boot. So far the system is working if no services are started but the microsoft's one.
Is this the point where I need to go buy a new hard drive or should I just try service by service where it crashes.
I am using this computer for personal use and for work and I really need to know if this could happen again. Is this a disk error or is the disk fine? S.M.A.R.T. diagnostics says my disk has been on for about 8k hours.
I currenly have no softwares installed as the windows is freshly installed.
Computer is a Lenovo laptop E530:
8GB RAM
1TB HDD + 16GB SSD (Hybrid disk)
Intel i7-3632QM CPU @ 2.20GHz
First time the problem occured on Windows 8.1 but the factory default windows that I have installed right now is Windows 8 both are 64-bit
If there is any more info that I can provide you with, please let me know, and thank you for your help!
I've recently encountered a problem with my computer and I rarely can't solve the problem myself but this time I need some expert help.
My computer started to freeze in about 5 minutes after startup. I was looking for the source of the problem and I think it was my hard drive. Task manager performance show that my disk was at 100% active time but 0 read and write activity.
After numerous hard resets from the power button I tried it in safe mode and everything worked fine, so I figured it was a software problem.
Here's what I've tried:
I checked the drivers but all seemed fine.
I did sfc /scannow and everything was in order.
I did Dism /Online /Cleanup-Image /ScanHealth, CheckHealth and RestoreHealth but no results.
I check my disk with S.M.A.R.T. and still came up with no errors.
I did a Lenovo hardware check from my BIOS but no errors were found.
I changed the BIOS to default values and no changes were made.
I did a clean boot and windows started working fine, but a few changes to startup services and everything goes freezing again.
Finally, since I was able to enter safe mode, I did a backup and decided to do a system restore to factory settings. At first I did quick restore and tried to reinstall windows from start but installation would hang at creating new account, so I thought maybe something was not removed and some software on recovery disk was still corrupt and I did a full disk wipe which took about 6 hours.
When I finally got a clean slate for my disk I tried the installation again but it would still hang at some point. I tried installing with no internet connection, with existing account, with new account and it seemed like disk always stopped working at some point.
After hours of trying I finally managed to get through entire installation and when I got into a freshly installed windows it would do the same. Freeze after a few minutes into the system.
I checked the sypthoms and they were all the same as before.
I boot my computer into the safe mode again and do a clean boot. So far the system is working if no services are started but the microsoft's one.
Is this the point where I need to go buy a new hard drive or should I just try service by service where it crashes.
I am using this computer for personal use and for work and I really need to know if this could happen again. Is this a disk error or is the disk fine? S.M.A.R.T. diagnostics says my disk has been on for about 8k hours.
I currenly have no softwares installed as the windows is freshly installed.
Computer is a Lenovo laptop E530:
8GB RAM
1TB HDD + 16GB SSD (Hybrid disk)
Intel i7-3632QM CPU @ 2.20GHz
First time the problem occured on Windows 8.1 but the factory default windows that I have installed right now is Windows 8 both are 64-bit
If there is any more info that I can provide you with, please let me know, and thank you for your help!