Won't turn on

[Matrisha]

Hi I hope you can help. My Dad gave me his Samsung 3 tablet and it was dead so I put it on charge and when it had some charge I hit the factory reset, but the Samsung logo has been flashing now for hours. Can you help please ? Trisha

 

[webworkings]

Well it will depend on what caused the problem.

First you need to charge it longer. This can often cause problems. Also hitting the factory reset will cause it to need updates, so that can take a while as well.

After you have charged it longer, try the following to see if it loads. If it does, there is a problem app on the device. If it doesn't it may need a full "Hard Reset". However I would only use that as a last resort, as it wipes all data.

To get into "Safe Mode" please do the following.


1. First turn off the tablet.

2. Next press and hold "Power" until you see the manufacturers logo on the screen, then release the power button.

3. "Quickly" press "Volume Down" and hold it for few seconds until you see the message "Safe mode: ON" or something similar.

4. If you wanted disable safe mode, simply repeat the steps above, and you should see "Safe Mode: Off" rather than On.


Again, if going into "Safe Mode" makes it load, then you have to find out what app is causing the problem. The system only loads pre-installed apps in "Safe Mode".

If you can't get it to load in "Safe Mode" or can't figure out what app is causing the issue, then you may want to try the "Hard Reset".

NOTE: Doing this will clear the data on your tablet, so it is suggested you not choose this option unless you have to, or aren't worried about losing anything on the device.

Be sure you back up any data you want to keep, to a computer or cloud account, before doing the reset.



To "Hard Reset" the tablet...

1. Make sure that the tablet is actually powered off.

2. Press the "Power" and the "Volume Up" buttons, together, until you see the start-up logo on the screen.

3. Once you can see the logo, release the buttons and allow the device to enter the "System Recovery Mode".

4. Next use "Volume Down" button to get to the "wipe data/factory reset" option When in recovery mode the "Volume Up" and "Volume Down" buttons are how to can navigate and highlight what option you need.

5. Once you have selected the "wipe data/factory reset", press the "Power" button to select that option.

6. On the following screen, repeatedly press the "Volume Down" button until the "Yes - delete all user data" option is what is selected.

7. Then press the "Power" button to hard reset the tablet.