I bought an Acer laptop a couple of months ago, through Misco. I phoned Misco and tried to get them to ship it to me without the preinstalled Windows Vista operating system. They said that it was not possible.
At that point I should have taken my business elsewhere, but this was quite a good deal — ISTR it was a return, or something like that, so it was quite cheap. So I ordered the laptop anyway, and then when it arrived I declined to accept the End User Licensing Agreement, installed Linux on it and contacted Acer for my refund as indicated.
Acer's first response was that they would be able to refund the £20.30 that Windows Vista was worth, but that they "will require a £51.99 payment to have the machine brought in to the repair centre so we may remove this for you. This will cover the courier and engineer's labour fee."
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