Zoom Browser will not install

artkennedy

Distinguished
Nov 21, 2011
4
0
18,510
Hello,
Canon ZoomBrowser will not install on my Windows7 64 bit machine, either from the CD that came with my SX-30 or from the file ZB660INST_E.exe downloaded from Canon's site. The installation process reports errors and failure to install repeatedly. Even after a complete removal of previous versions, registry cleans and reboots. Help?
 

artkennedy

Distinguished
Nov 21, 2011
4
0
18,510
[System Information]
Installer.Version : 1.8.0.2
Installer.Path : C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\install\common\install.exe
System.CPUNum : 4
System.Architecture : 0
System.ProcessorLevel : 6
System.ProcessorRevision: 0x0F0B
System.PhysicalRAM : 3071MB
OS.WinNT : TRUE
OS.64bit : TRUE
OS.Major : 6
OS.Minor : 1
OS.Build : 7601
OS.ServicePack : Service Pack 1
OS.SuiteMask : 0x00000100
OS.ProductType : 0x00000001
OS.Edition : 0x00000030
OS.WinDir : C:\Windows
OS.LangID : 0x0409
System.DiskCapacity : 295978MB
System.DiskFreeArea : 32803MB

[CONFIGURATION]

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\COMMON\master.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Master_lang.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Region.ini]
ParseIniStatus: COMPLETED
RegionDlg.RegionCode : america
CountryDlg.CountryCode : US
LangDlg.Lang : ENGLISH

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\COMMON\master.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Master_lang.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\Region.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED
CustomDLL.FileName: F:\software\ZOOMBRSR\COMMON\CUSTOMINSTALL.DLL

[F:\software\CWDC8\COMMON\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CWDC8\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED
CustomDLL.FileName: F:\software\PSTITCH\common\CustomInstall.dll

[F:\README\CameraUserGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\PersonalPrintingGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\PersonalPrintingGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

<CheckCIGRegistration>
RegOpenKeyEx : ERROR_SUCCESS
RegQueryValueEx : ERROR_SUCCESS
nRegType : REG_DWORD
CIG_IC_SHARED_KEY : 0
CIG_IJ_SHARED_KEY : 0

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED
Welcome.InstallMode : EASY
Software.Name : ZoomBrowser EX
Software.Name : CameraWindow
Software.Name : PhotoStitch
Software.Name : Camera User Guide
Software.Name : Personal Printing Guide
Software.Name : Software Guide
Target.Path : C:\Program Files (x86)\Canon\
Target.DiskCapacity : 295978MB
Target.DiskFreeArea : 32799MB

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED

<CheckCIGRegistration>
RegOpenKeyEx : ERROR_SUCCESS
RegQueryValueEx : ERROR_SUCCESS
nRegType : REG_DWORD
CIG_IC_SHARED_KEY : 0
CIG_IJ_SHARED_KEY : 0

[C:\Users\Art\AppData\Local\Temp\UIW_TEMP000\software\SDI\english\PANEL1.ini]
ParseIniStatus: COMPLETED
Welcome.InstallMode : CUSTOM
Software.Name : ZoomBrowser EX
Software.Name : PhotoStitch
Software.Name : Camera User Guide
Software.Name : Software Guide
Target.Path : C:\Program Files (x86)\Canon\
Target.DiskCapacity : 295978MB
Target.DiskFreeArea : 32801MB

[F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\DPPLIB\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDP\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Decoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Encoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\RAWTASK\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDP\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\COMMON\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MyCamera Download Plugin\COMMON\install.ini]
ParseIniStatus: COMPLETED
CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\MCU\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MVW\COMMON\CustomInstall.dll
CustomDLL.FileName: F:\software\CIGTASK\common\CustomInstall.dll
CustomDLL.FileName: F:\software\CIG\common\CustomInstall.dll
CustomDLL.FileName: F:\software\MyCamera Download Plugin\COMMON\CustomInstall.dll

[F:\software\PSTITCH\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\DPPLIB\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\ZOOMBRSR\MDP\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Decoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Canon MOV Encoder\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MCU\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\Image Handling Library\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\RAWTASK\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDP\common\install.ini]
Error.Description: Ini File Open Error ( 1 )
ParseIniStatus: ERROR

[F:\software\MVW\MDL30\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\MVW\MDL30\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\common\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIGTASK\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\COMMON\install.ini]
ParseIniStatus: COMPLETED

[F:\software\CIG\english\install_lang.ini]
ParseIniStatus: COMPLETED

[F:\software\MyCamera Download Plugin\COMMON\install.ini]
ParseIniStatus: COMPLETED

[ZoomBrowser EX]
Setup.StartTime: 11/30/2011 16:51:13 PM
CustomDLL.FileName: F:\software\ZOOMBRSR\COMMON\CUSTOMINSTALL.DLL
CustomInstall.Install_InitializeSetupDll:
End




CustomDLL.ReturnValue: Install_InitializeSetupDll 0x00000000
CustomInstall.Install_Startup:
Begin


CustomInstall.CI_FixRegistryBegin:
Begin


CustomInstall.CI_FixRegistryBegin:
End




CustomInstall.Install_Startup:
End




CustomDLL.ReturnValue: Install_Startup 0x00000000
CustomInstall.Install_CheckCondition:
Begin


CustomInstall.Install_CheckCondition:
End




CustomDLL.ReturnValue: Install_CheckCondition 0x00000000
CustomInstall.Install_ChangeAppFolder:
Begin


CustomInstall.Install_ChangeAppFolder:
End




CustomDLL.ReturnValue: Install_ChangeAppFolder 0x00000000
CustomInstall.Install_CheckExistingVersion:
Begin


CustomInstall.CI_CheckExistingVersion:
Begin


CustomInstall.CI_GetInstalledAppVersion:
Begin


CustomInstall.CI_GetInstalledAppVersion:
E[80] -
Error while calling [CU_GetZoomBrowserExFullPath]


CustomInstall.CI_GetInstalledAppVersion:
E[80] -
Unable to get [SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoomBrowserEXDeInstall]


CustomInstall.CI_GetInstalledAppVersion:
End




CustomInstall.CI_CheckExistingVersion:
Existing version is not installed


CustomInstall.CI_CheckExistingVersion:
End




CustomInstall.Install_CheckExistingVersion:
End




CustomDLL.ReturnValue: Install_CheckExistingVersion 0x00000000
ExistingVer.Number: NONE
CustomInstall.Install_Abort:
Begin


CustomInstall.Install_Abort:
Skipping uninstall of Downloaded XML folder


CustomInstall.CI_FixRegistryAbort:
Begin


CustomInstall.CI_FixRegistryAbort:
End




CustomInstall.CI_FixRegistryAbort:
Begin


CustomInstall.CI_FixRegistryAbort:
End




CustomInstall.Install_Abort:
End




CustomDLL.ReturnValue: Install_Abort 0x00000000
CustomInstall.Install_TerminateSetupDll:
Begin


CustomInstall.Install_TerminateSetupDll:
End




CustomDLL.ReturnValue: Install_TerminateSetupDll 0x00000000
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:13 PM

[F:\software\PSTITCH\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\software\PSTITCH\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[PhotoStitch]
Setup.StartTime: 11/30/2011 16:51:16 PM
CustomDLL.FileName: F:\software\PSTITCH\common\CustomInstall.dll
CustomDLL.ReturnValue: Install_InitializeSetupDll 0x00000000
CustomDLL.Install_CheckExistingVersion: Start
CustomDLL.Install_CheckExistingVersion: tmp_reg_pst_instkey_mistake: tmp_reg_pst_key_mistake:
CustomDLL.Install_CheckExistingVersion: InstallVersion: 3.1.22.46
CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Version in HKLM\SOFTWARE\Canon\PhotoStitch Installer Version
CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Version in HKCU\SOFTWARE\Canon\PhotoStitch Installer Version
CustomDLL.Install_CheckExistingVersion: Then try searching in HKLM\SOFTWARE\Canon\PowerShot Utilities PhotoStitch Installer
CustomDLL.Install_CheckExistingVersion: Then try searching in HKCU\
CustomDLL.Install_CheckExistingVersion: Then try searching in HKCU\
CustomDLL.Install_CheckExistingVersion: Not found PhotoStitch Old Versions.
CustomDLL.Install_CheckExistingVersion: Not installed existing version (older version)
CustomDLL.Install_CheckExistingVersion: End
CustomDLL.ReturnValue: Install_CheckExistingVersion 0x00000000
ExistingVer.Number: NONE
CustomDLL.ReturnValue: Install_TerminateSetupDll 0x00000000
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:16 PM

[F:\README\CameraUserGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\CameraUserGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[Camera User Guide]
Setup.StartTime: 11/30/2011 16:51:20 PM
ExistingVer.Number: NONE
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:20 PM

[F:\README\SoftwareGuide\COMMON\INSTALL.INI]
ParseIniStatus: COMPLETED

[F:\README\SoftwareGuide\english\INSTALL_lang.INI]
ParseIniStatus: COMPLETED

[Software Guide]
Setup.StartTime: 11/30/2011 16:51:23 PM
ExistingVer.Number: NONE
Complete.InstallStatus: ERROR
Setup.EndTime: 11/30/2011 16:51:23 PM
 

Rusting In Peace

Distinguished
Jul 2, 2009
312
0
19,060
Your security software might be interfering with the installation. Perhaps try disconnecting from the internet and reducing the security rating of your anti-virus / anti-malware software. Or, less preferably, turn it off during the install.
 

artkennedy

Distinguished
Nov 21, 2011
4
0
18,510


I got the one I tried from the Canon site by making the correct choices for my OS, Area, etc. What the hey, I'll try this one. Maybe it isn't messed up.
 

artkennedy

Distinguished
Nov 21, 2011
4
0
18,510


I tried that, no help. Thanks anyway.